1st Choice Service Group Heating & Air

Jan 2024

I wanted to give a shout out and a 5-star rating to 1st Choice Service Group Heating & Air!!!The motor in my heating unit died. I called them Saturday afternoon and left a message for Monday morning, asking if they could possibly fit in an urgent visit Monday. Chris, the owner, actually stopped by BEFORE Monday, which I forgot was the MLK holiday and many places were closed, including the parts store but he was able to get the new part today and installed it BEFORE our expected 9°F tonight and below freezing weather for the next week!!! Thank you Chris & Elizabeth and team for all you do! I’ve had nothing but FANTASTIC customer service with my HVAC system!!! ⭐️⭐️⭐️⭐️⭐️1st...read full review

Jan 2023

1st Choice installed a new HVAC system in our house and two mini splits. The service level was outstanding throughout the entire process. Chris presented us with a range of options and walked us through each one in detail. Installation was smooth. Working with 1st Choice has been a really positive experience.

Jan 2023

They sent out a very knowledgeable and friendly man to help us with our AC problem, a defective squirrel cage motor. This motor was in guarantee but a dishonest installer, Dean Ball, DEAN'S HVAC in Candler, refused to honor the guarantee and made a dishonest excuse, then became violent and belligerent and ran off with our paperwork which he or his father had attached to the plenum. 1st Choice understood we had been wronged so they were gentle on the service charges. And yes, it was definitely 1st Choice because we have a record of the account and also a record showing our account with 1C was paid. Gracious! Why all the fuss?Service: HVAC system maintenance