Phelps Health Waynesville Medical Plaza is a medical facility that provides a range of healthcare services to the community. Patients appreciate the excellent care, knowledgeable staff, and modern equipment, especially for procedures like MRI scans, which are recommended for those who may be nervous. The providers are described as kind, caring, and consistent, contributing to a positive experience for many patients.
The clinic features physicians who are friendly and attentive. One orthopedic surgeon is highly recommended for his thorough explanations and good bedside manner, emphasizing that he does not rush into surgery discussions. Overall, patients have had great experiences over the years, highlighting the quality of medical care received.
However, there are some concerns, particularly regarding the clinic's allergy shot services. Patients and parents find it difficult to balance work and school schedules due to limited hours for allergy treatments. Most allergy shots are only available during early mornings or late afternoons, making it hard for working parents and children to attend without missing school or work. Many suggest that extending hours to include early mornings and late afternoons would greatly improve access, allowing children to receive treatment before or after school hours without disrupting their daily routines.
Additionally, while most staff are friendly, some patients have expressed dissatisfaction with certain front desk staff, noting instances of rudeness that impact the overall experience. Despite these challenges, Phelps Health Waynesville Medical Plaza remains a valued healthcare provider in the region, serving a six-county area with a focus on quality patient care.
