9600 180th St N, Forest Lake
Thu 8AM - 4:30PM
4.9
★★★★★
57 reviews
“Got recommended Hugo Plumbing from another locally owned plumber that was booked out over a week.
My tank storage water heater was leaking out the bottom. I called at 12:30 on Wednesday, talked to Sue, it was immediately clear she was well versed in the business and equipment. Nash came out at three, and we talked through replacement options. There was never pressure to purchase or an attempt to upsell, I was the one to guide the conversation into higher priced options. We talked through the cost, pros, and cons of the tank, tankless, and heat pump options available.
I opted for tankless, and John and Brandon installed a Navien NPE-240a2 today. They came in, did the work over about two hours, I paid them and they left. They never tried to sell me other services or a monthly subscription plan like the big franchises.
With my old water heater, the inlets, outlets, exhaust, and gas line were poorly placed and just kind of floating in the air. Now everything is cleaned up, they rerouted the gas line through the floor joists above and the water lines are anchored to wall in clean lines. In addition, they did an excellent job cleaning up, not a speck of PVC or dust was left behind.
For both appointments they provided exact times they would show up, not just vague five hour windows, for both appointments they were actually early and gave me a call to see if I was available to get started early.
My experience with Hugo Plumbing is an affirmation to always choose locally owned businesses, knowledgeable and straight forward answers from the office and field folks alike. Will definitely return for any future needs.”
