About Crowne Plaza Suites Msp Airport - Mall of America by IHG
The Crowne Plaza Suites Msp Airport - Mall of America, an IHG Hotel, offers a variety of activities, including a game room with golf, Scrabble, and Shuffle table games. The hotel's rooms are generally clean and cozy, providing a comfortable stay for guests. Many guests appreciate the friendly staff, especially noting the welcoming attitude of Leo, Brian, and Denise, who serve delicious breakfast and dinner portions, with the quesadilla appetizer and pulled pork sandwich being highly recommended. Denise also has a knack for making great Long Island iced teas. The hotel is conveniently located about two blocks from the light rail train, making it easy to visit downtown Minneapolis or the Mall of America, which is about a 25-30 minute walk or a short Uber ride. The airport shuttle is another helpful feature. However, some guests have experienced inconveniences such as early bar closures and the absence of room service. One guest mentioned issues with the hotel's cleanliness, noting a smell of cigarette smoke and mold in the room, along with unhelpful service at check-in. The hotel’s location means there isn't much nearby for dining without driving or Uber. Overall, the hotel has both positive aspects like friendly staff and good location, and negatives such as inconsistent service and cleanliness concerns that can affect the stay.
Overall ok. If you try to catch early flight. Big room. Got big pool and sauna. Down point I was unlucky to meet no ok staff at Check in
The young lady at the front desk on check in and check out was absolutely amazing. The location was a little tricky but the parking structure is a complete mess. It is currently under construction and the signage is not very helpful. Also the parking structure has safety issues (I fell in it due to wet mud/cement that was not labeled slippery and with the lighting in the structure I didn't realize it was wet) and when it was reported to the guy at the front desk just after it happened I felt as if it was a problem to report it. Was not asked if I was ok ( I hurt both my right shoulder and left knee) and when I asked for 2 extra pillows I was told I could only have one...read full review
Great rooms, very attentive staff. In the restaurant, Sinead was especially lovely, with a friendly smile and quick service. Definitely added to a pleasant experience.
One word of interest - the toilets in the rooms are very low - if you have knee problems use the counter for support to avoid falling over.