Rx Optical, a MyEyeDr. Company, has received mixed reviews from customers. While some appreciate the helpful opticians, such as Justin, who provide a positive experience in selecting frames and answering questions, others have had less satisfactory encounters with the doctors. Some customers find the doctors to be more interested in their own agenda than fully listening to the patients. However, the company's widespread locations and the manager's efforts to ensure customer satisfaction have been highlighted as positive aspects. Overall, the reviews suggest a varied experience, with the quality of care and customer service depending on the individual staff members encountered.
First of all, I love there location. Very convenient and close to home.
Very friendly and kind staff, work well as a team and I trust there knowledge. If I ever need an adjustment it's never a problem, just walk in, no appointment needed. Sarah the manager is very helpful and she knows her stuff. I never leave unsatisfied. And the Doc is thorough and trustworthy.
I traveled to my son’s home in Grand Rapids to ride with them to Wisconsin. I sat in the back seat of their Stowe and go van and was going to adjust the seat but pulled the strap that would flip the seat completely down. When I did it hit the side of my face and caused my glasses to fly across the van and break the wire holding my lens in. We drove to the Grand Rapids-Plainfield location and they fixed them in a few minutes .
Thank you very much to the wonderful staff for quickly getting us back on the road for our 4th of July family reunion !
Needed a fresh pair of safety glasses for a new job. Came to the Plainfield location in Grand Rapids, Mi. Was not only greeted but taken care of by Aleah. She took care of everything I needed in the store that day, and also explained the paperwork from a different location (added value). After having my new glasses for a few days I needed to return for some more help, and again your team stepped up! Aleah again greeted me with a smile. I needed something to aid in the fit of my new glasses, and even though the glasses couldn’t be adjusted she help with a solution. She even helped me find a possible solution on Amazon. I have already referred co-workers to this store… read full review
4022 Plainfield Avenue Northeast, Grand Rapids, MI 49525
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