De Hooghe & Viau Plumbing Heating
“We’ve been using De Hooghe & Viau for almost six years since moving to Gladstone, and they’ve always done reliable work for us. This most recent situation was just tough because our boiler/heat pump issue left more than half our home without heat. We were originally told it would be 3–4 weeks before someone could come out, but it stretched into nearly two months. With winter temps dropping and both of us working from home, the delay was rather stressful and that’s the only reason this isn’t a 5-star review.
Once Rob arrived, though, everything changed for the better. He diagnosed the problem immediately, got the system running properly again, and took the time to walk us through what happened. He even showed us how to release excess air from our baseboard system to prevent the gurgling sounds that can occur and solved it right away. His explanation matched everything I’ve since read about how these systems work, which gave us a lot of confidence in the fix.
Rob’s professionalism, knowledge, and the pride he clearly takes in his work really stood out! We later learned he’s the owner, and it shows. We are GENUINELY grateful for how quickly he resolved things once he was here, and we appreciate the care he put into making sure we understood our system going forward.
If the wait time had been shorter, this would have easily been a 5-star experience. That said, we’re very happy with the outcome and will continue using De Hooghe & Viau.”
