About flagship restoration
Reviews for flagship restoration
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Flagship Restoration of West Michigan specializes in quick response to water and fire emergencies, with a 60-minute arrival time in the greater Grand Rapids area and along the Lakeshore. Available 24/7, their certified technicians are trained to handle water damage and provide comprehensive mold inspection and remediation services. The company works with all insurance providers, offering direct billing and the necessary documentation for adjusters. Customer reviews highlight the professionalism and compassion of the Flagship team. Clients appreciate the prompt and knowledgeable service, with staff like Matt, Chace, and Zack praised for their patience and non-judgmental approach during stressful situations. The team is recognized for their transparency, frequent check-ins, and dedication to restoring properties to their original condition. Overall, clients express gratitude for the care and support received during challenging times, making Flagship Restoration a highly recommended choice for restoration needs.
A+ experience, I could not recommend Flagship more. I called Matt on a Friday after noticing some water damage leaking from my dishwasher into the basement ceiling and walls. Matt came right over, and immediately put my mind at ease despite a stressful series of events. He immediately got to work managing the water damage, and over the next week continued to check in with me daily in person and over the phone.
The entire Flagship team was transparent, helpful, and compassionate during this situation. While I hope I don't have any water damage any time soon, I know I have someone to call who will take great care of me if I do.
Chace and Zack were my team!
Thank you both for your kindness, professional demeanor and your compassion and empathy to homeowners in a mess from various streams of destruction. Your character and work ethic are exemplary!
Chace made it seem effortless in making sure everything was odorless at all costs during these past almost two weeks. Thank you Chace! I appreciated all of your efforts and am most grateful!
You guys ROCK!! ?
When people say that customer service is dead in America, it is companies like Flagship that help me say to "not yet"...Flagship illustrated that there are still service companies that show up on time, are friendly/professional/ knowledgeable and take great pride in their work. Bravo to Flagship for accomplishing of all these things and more. Flagship has set the bar in the restoration service industry and I will recommend them to all of my neighbors, friends and family with great confidence. Thanks again!