Koch & White Heating & Cooling Inc

Feb 2024

Koch & White put in my previous furnace/AC 20 years ago, and just replaced the furnace after it died. Generally good things to say, especially that they were very responsive as we tried to work through whether it was really dead and then to get a new furnace installed quickly. Some glitches in the process, though, the first installers couldn't get the fancy internet thermostat working and also broke something that didn't need to be replaced, so we had 2 other home visits (and hours off work) to deal with those issues (although should note they didn't balk at all about their additional time spent). Also not fond of the Carrier thermostat, mainly that the printed instructions...read full review

Feb 2024

Highly impressed with the Koch & White team! I received a couple quotes to upgrade the systems in my home and Matt truly took his time explaining what he recommended and caught some issues that no other companies did. Devin & Michael displayed great communication and patience throughout the installation. We ran into an issue with Consumer's Energy not showing up on the day we scheduled to have the gas meter turned off, but Devin made it a priority to come back the following day to finish his work. I will recommend Koch & White in the future to anyone who wants quality products and service.

Feb 2024

I called the emergency number on Saturday night and spoke with Clint who walked me through what I needed to do for my leaking hot water heater. I called on Monday morning and Clint was here on Monday afternoon to look at the problem. Clint installed a new hot water heater on Wednesday morning; explained the system and what to do in the future. He even allowed me to video tape him on what to do if the pilot light goes out and he helped me label the various values. Very fast, efficient, helpful and polite. My only request is that the emergency number was 24/7; hours are limited.