8AM - 4PM
2325 Alfred Rd, Lyman7:30AM - 6PM
23 Enterprise Dr, Arundel“Steve was very efficient and had the new sediment filter in before I could watch him do it.“
7:30AM - 4PM
119 York St, Kennebunk“Not many companies today actually offer same day emergency service. Garrett Pillsbury not only does but fit me in so they could at least stop the faucet from leaking. Where here about an hour after I called. Technicians are always pleasant and helpful.“
8AM - 3:30PM
63 Seavey Dr, Buxton“Mark was able to help us with a shower leak when no one else was able. He did an amazing job with the install of the new shower fixtures and pipes with immediately fixed the problem. He’s incredibly kind and was excellent to work with! We will happily have him work on any of our plumbing needs in the future.“
“After installing a new bathroom faucet, I realized that the plumbing underneath, which was original to the house, wasn't holding up. I found Mr. Bourque through a search and was happily rewarded. He was thorough, professional, and a very pleasant person. I am impressed with his work and his knowledge. Will use again should a need arise.Services: Faucet repair“
7AM - 5PM
1625 Main St, Sanford“Was able to come out quickly for an emergency call due to our propane furnace not working, and having no heat and hot water. Was able to figure out the issue, when the gas company could not. Friendly, professional, and great to work with. We will continue to use them for all our plumbing and heating needs“
“Kyle was awesome. He was very quick to respond to my initial call. He came to diagnose my issue the same day. Excellent service at a very fair price.Service: Plumbing leak detection“
9AM - 5PM
31 Intervale Rd, Kennebunk“Great experience. Purchased our house and moved in less than a week ago, only to find out we had little to no hot water. I Emailed, and having not heard back by noon, then called the company (who I won't name) who had been maintaining the furnace and boiler for the previous owners for 20 years, only to be told that they had read my email (apparently couldn't be bothered to respond) but they only service existing customers... Hard to be an existing customer when you've just moved in five days earlier. Called a few places and got nothing but answering machines. Called Lord & Brooks, based on a review I read, and their answering machine actually had a phone number for emergency service. Called that number and got a call back in less than five minutes. Was told he was at a job in Portland (at which point I figured we'd be looking at days with no hot water) but he then said he'd be able to get away in an hour or two to come over and look at the issue. Sure enough he was there within two hours, and had the problem fixed in less than 20 minutes. Turned out to be a worn out mixing valve that, ironically enough, the first company I called, who "only serviced existing customers", had supposedly just rebuilt in July, yet the spring was worn away to almost nothing. The charge was a grand total of $105. No fee for emergency service, no thought of telling us to replace unneeded parts. Just a service call and parts. This company took what could have been a horrible situation and made it great instead THIS is how you make customers for life. I'm a service manager for a luxury auto brand and I'll be using this experience in training new personnel. Could not be happier with the service provided, and will be using Lord & Brooks for multiple things in the future, including adding a gas range as we were already planning. Truly an exceptional job. And for the record, ten hours later, I've yet to receive a call back from any other companies I'd called, for an issue that seems pretty important given that there's a blizzard coming this weekend. If you need service for plumbing, heating or the myriad other services they offer, I highly recommend you skip the hassle and just call Lord & Brooks from the start. Thanks so much!“
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“Just had some plumbing work done by PPH and AJ did a great job thanks a lot we appreciate you and your employees got our hot water working again“