About I Care Doctor Silver Spring
I Care Doctor Silver Spring has earned a loyal customer base over the years, with many families returning for their vision needs. The staff and doctors are described as super friendly and helpful, creating a welcoming environment where patients feel valued. Elijah and Virginia have been highlighted for their excellent service in helping customers pick out glasses. Transparency with pricing and a lack of upselling are appreciated features, along with a selection of quality frames suitable for the whole family. While most appointments run smoothly, some customers have noted minor issues, such as locked doors at opening time and the need for staff to be prepared a few minutes early. Dr. Reynolds is mentioned for conducting thorough eye exams with professionalism. Despite some negative reviews, many customers emphasize the nice staff and the convenience of receiving printed prescriptions. The personalized care provided makes patients feel like part of a family rather than just a number. Overall, I Care Doctor Silver Spring is highly recommended for anyone seeking reliable and caring vision care.
UPDATE: Glad to report that the office did contact my daughter immediately, as offered in their response to my previous review. They provided free return shipping, corrected the lenses, and shipped them again. Thank you for your prompt corrective actions.
PREVIOUS REVIEW:
This office has seen alot of change over the years. Currently they are below par. We ordered glasses for my daughter at college. They were shipped to her at college and she received glasses that had not seen the finishing step of the process - the glass edges of the lenses had not been ground to smoothness, and were very sharp. She called iCare and they said to ship them back or find a local...read full review
Was an absolute blast, from the doctor to the staff. Elijah and Virginia were the best to getting me ready and picking out glasses. I will definitely be back and recommend everyone else does as well!
Convenient office with well organized, competent, friendly front desk staff. The paperwork is brief. The doctor (Sami) is smart, patient, caring, attentive, and a great asset for your eye care needs. It's exhausting to read the irrational and illogical negative reviews from reviewers who really need to take some ownership, have some accountability, and check their copays and deductibles. It's a small step to get a preauthorization so you know what you owe rather than come to Yelp to trash the doctor's office.