Best Heating & Air Conditioning / HVAC In Leonardtown

“Having Hancock Refrigeration as our service company for many years, they have always been thorough, efficient and reasonably priced. They have also replaced both of our Trane units through the years and we have never had anything go wrong with the units! Great company to do business with.....thumbs up!“

“The service is quick polite and very family like service. Wouldnt have anyone other do these for me.“

“*LONG POST AHEAD* The prompt for this review says, “Tell people why the pro was great”, and that’s exactly what I planned to do! So (claps hands), Josh was my technician today! Y’all, when I say this man was knowledgeable, he was that and then some! So before I go in, let me go back before I get ahead of myself. I contacted the company yesterday to ensure my HVAC was working properly amidst these below freezing temperatures we’ve been experiencing this week. My HVAC was indeed functioning, but I wasn’t sure it was functioning as it should consideringj the temps. So along came Josh!For starters, I’m an extreme clean and neat freak mixed with self diagnosed OCD. I felt bad asking if he could put on those blue shoe cover things and explained myself. He laughed, pulled a pair from his pocket and said, how about I put these on! We laughed and I felt so relieved! (Side note: True customer services begins at the door and that’s why I didn’t want to leave that out). I explained my concerns with the HVAC running consistently over night and the things I’ve put into place during the day to combat the issue. He smiled and nodded which reassured he knew exactly what I was talking about, that it wasn’t uncommon and was addressable. He did his thing and checked out the outside unit, which was good. While out there, he told me he noticed my crawlspace door was wide open and explained how cold air going in there could cause cooler air coming through the vents (which was a concern I noticed). He closed it and securely locked it for me, grateful! He also mentioned he checked under there to ensure the floors were insulted, which they were. Talk about above and beyond! (Or below and beyond lol). He continued to assess the situation and checked the indoor unit of my home and the temperature of air coming from the vents. He even removed my thermostat and made sure it was functioning properly! Here is where I “tell the people why the pro was great”. Josh explained everything in great and I mean GREAT detail. He provided me with so much information about the system, that I literally had to take notes! He told me about the Emergency Heat option, how it works and when it should kick in. Ofcourse I had questions about this function and boy did he explain and provide answers for everything! He educated me on when it’s supposed to do what and how to check the temperature in my vents to make sure it’s indeed kicking on when it should be. He turned it on to ensure it worked and everything. He suggested when I should manually turn it on (during certain temp ranges) and how to ensure that function actually functions as it should automatically. Further more, he educated me on my specific unit and how it serves my house. He talked about summer usage and in house humidity etc. We discussed if the size of the unit was suitable for the square footage of my house as well. Josh made simple and cost efficient suggestions for me to begin to really understand how my HVAC is functioning. I’m a triple checker and before leaving, Josh made sure the thermostat was reset (no emergency heat on) and that everything was secure before he left!In summary, I know good people when I see them and he is for sure one! Good people produce GOOD customer services and Josh is truly top tier! I will absolutely be contacting this company and asking for him for any future concerns! I am sure the other pros are also pros, but for now, I can only rave about Josh. He was both extremely professional and personable. He was a tremendous help, educator, accessor and reassurance when it came to me being a fairly new home owner. Thank you Josh for your honesty. Because you’re so damn knowledgeable, I’m now aware of how my HVAC system works.“

“They were fast to respond, accurate on diagnosing the problem and fast to get the gas furnace with outside heat pump replaced.“

“Brandon Johnson and his crew are first class in quality, expertise, and professionalism. They replaced our upstairs compressor and air handler a few months ago. They fairly priced and performed the work that was needed and nothing that wasn’t. They worked cleanly and efficiently. Today I had the opportunity to interact with them in a commercial setting and it was exactly the same professionalism and efficiency.“