I highly recommend this company. They’ve been providing services for my HVAC system for 11 years. It’s very easy to contact the office quickly. Ms. Eileen is very kind and communicative. September 2021 my AC malfunctioned. Eric P. was the technician that provided services this time. He was prompt, professional, considerate, highly skilled, and thorough. I appreciated that he was able to explain the malfunction in a manner that I could understand. Also, before he started working, during our discussion he clearly explained my options based on my financial means. Before he left, he cleaned up and the workspace was cleaner than before he started which was much appreciated as there was water everywhere. I can’t say enough how highly I recommend this company, especially compared to my experiences with other companies providing similar services.
About No -Frost Air Conditioning & Heating, LLC
No-Frost A/C & Heating is a family-owned and operated company providing HVAC services since 1971. They are known for their fast, efficient, and neat service, including heat pump installation and A/C system maintenance. Customers appreciate the reliable and professional service offered by No-Frost technicians, who are knowledgeable and provide fair pricing. The company is honest and responsible, quickly addressing customer concerns. They also provide authorized warranty service for several makes and models and offer water heater services.
Recent customer experiences highlight the dedication of the No-Frost team. For instance, when a customer's A/C broke down during a particularly hot week, Eileen and Chad were quick to respond. They diagnosed the issue and ordered a replacement part, ensuring that the customer was updated throughout the process. Their efforts resulted in a new unit being provided at a reduced cost, allowing the family to enjoy cool air without delay.
Many customers have praised the team's commitment to delighting their clients. Chad and his team are described as competent, knowledgeable, and always willing to go the extra mile. The technicians, including Erik and Will, are noted for their honest assessments and high competence. Overall, No-Frost A/C & Heating is regarded as a great firm that values quality service, making it a top choice for those seeking reliable HVAC solutions.
Reviews
Thank you, No-Frost! We had a problem with our Air Conditioner on a very hot day and they came out within an hour and fixed it for us. They are a great family-owned company that cares about its customers.
My personal favorite HVAC company in Ellicott City. Their customer service is good, and their pricing is transparent. Although likely not the lowest, you are getting good, honest service.
For my situation, they were able to correctly identify my issue, after three other local companies got it wrong.
Shoutout to Clint, great guy who knows his stuff. Thank you.
Photos
Hours
Monday 7AM - 4PM
Tuesday 7AM - 4PM
Wednesday 7AM - 4PM
Thursday 7AM - 4PM
Friday 7AM - 4PM
Saturday 7AM - 12PM
Sunday Closed
Good to know
- accepts credit cards
Location
4990 Waterloo Road, Ellicott City, MD 21043
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