Appliance repair near Annapolis

“Jonathon was great. Thorough diagnostics testing, identified root cause, and was able to fix and thoroughly retested after repairs made.“

“Tariq was exceptional. On time, clear communication, and did exactly what he said he would need and do to fix our furnance.“

“We are thrilled with our new Mendota landscape gas fireplace from Bay Stoves and their customer service! Nick was great to work with from the sales perspective, and we felt the quote to fully install was pretty fair. Eric came out to take some measurements and see what all would need to happen for us to have a new unit. He patiently answered all our questions and was thorough in his work. Install day went very well, and we were extremely impressed with the efficiency and cleanliness of the crew. Eric led the team, and they removed our old fireplace and installed the new one in working order in 5 hours (and it was COLD outside). Our original fireplace was inadequately insulated, so they made sure to correct that in the new installation. We immediately feel a difference in the room now that insulation is what it should be. Eric and Ryland also spoke to our general contractor about proper facing materials and installation so our living room will look beautiful when finished. Ryland walked us through the remote use and also what to do for the initial “burn off” cycle of the unit. He warned us that there could be a lot of smoke and a very bad smell — he was right about the smell! Nothing a few open windows didn’t take care of though. We’ve been using our new unit for 6 weeks now, and we are so happy we chose a Mendota gas fireplace and Bay Stoves for our vendor. Highly recommend them!“

“Was able to make it next day. Arrived early with an easy going personality mixed with a very professional with ethic. Gave us a reasonable low/high estimate, told us the exact issue, what was needed to fix it, and he had the part available. Our issue was fixed within an hour! Custom Care will be our go-to from now on.Service: Refrigerator/freezer repair“