Family Medicine at White City Plaza

Name: Family Medicine at White City Plaza
Address: 50 Boston Turnpike, Shrewsbury, Massachusetts, 01545, US
Telephone: (508) 334-2818
Price range: $
Rating: 4.4

4.4 8 reviews

Medical Clinics, Emergency Rooms

50 Boston Turnpike, Shrewsbury, MA 01545

(508) 334-2818

Overall rating

4.4

out of 5

8 reviews

5 star 27%

4 star 3%

3 star 3%

2 star 3%

1 star 64%

About Family Medicine at White City Plaza

UMass Memorial Medical Center Family Medicine is known for its exceptional care provided by doctors and nurses, particularly in specialties like cardiology, neurology, vascular care, and diabetes management. Patients consistently praise the kindness, compassion, and professionalism of the staff.

However, the experience in the Emergency Room (ER) is often described as contrasting. While the triage nurses and medical professionals are highly regarded, the check-in process has been criticized for inefficiency and a lack of basic competence. Patients have reported long wait times, ranging from 12 to 14 hours, and have found the check-in staff to be unhelpful and even rude.

The condition of the ER waiting area has also been a source of concern, with reports of blood on the floor, trash, and a general lack of cleanliness. Despite these issues, patients who eventually receive medical attention in the ER report positive experiences with the doctors and nurses, highlighting a disconnect between the initial check-in process and the quality of care provided within the ER itself.

Reviews

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Jun 2026

5.0

This was not only my 1st visit here but it was also my 1st time having a UMass Doctor as my PCP. I've always had Independent Doctors so this was a huge change for me.
I saw David Runyan, NP and he was great. I prefer to see NPs. Like David, they seem to take more of an effort to actually LISTEN to you. I have trust issues and I think David sensed this. Even though this visit was more of a meet and greet, he kept everything casual yet upbeat.
Basically he made the visit comfortable. We even had a good laugh when he wanted to go over my me list (we found out that it hadn't been updated in years😁).
Since that was my 1st time there, I will update this posting after my… read full review

Mar 2024

5.0

I can’t express how truly grateful I am to the entire staff that treated me this week in the cardio unit at UMass. The care I received was outstanding, everyone was kind, compassionate and most importantly, they were ultimately professional.Thank you, thank you, thank you! You saved my life.

Oct 2023

5.0

yes, it takes a long time. there are many people who need their attention and they do their best - a big juggling act. every individual we encountered during our long wait was pleasant and helpful from Kelly the visitor check in gal to Allen, the valet to Megan the nurse on the neuro floor. thank you all for taking such good care of my mom and me!!

All 41 reviews