Installed our pool in 2016. We signed a contract with them for the pool, salt water system, safety cover and light. Light went out within days and he tried to charge us $1400 for a replacement. When the deck was installed, I called for them to install the cover. They said I already got my cover (Home Depot $10 tarp)They wanted ANOTHER 3K for the cover. Also I had to get rid of the dirt from the excavation myself. Yeah. If I were an octopus, I'd give this company 8 tentacles down Do not hire these guys. They are thieves.
Dec 2021
Agree with the recent comments from other pool owners. Dolphin installed our pool in November 2020 and did an okay job. They will want the remaining balance of the job paid the last day of construction regardless of what is remaining at the job. All of the fill dirt installed around our pool has to be replaced in order to install our patio which is not how it was described when purchased. The solar cover that we purchased was not provided during the install and we called for months to get the cover which finally arrived at the end of June. We were told that someone would come out to our home in the spring to open the pool and show us how to program the pump and heater…...read full review
Dec 2021
Dolphin Pools installed our pool in November of 2019. Once we opened it up in May of 2020 and got it all cleaned out we noticed issues with our liner. A very large area of it doesn’t sit flush to the wall and just bubbles off the wall. I spent the better half of the summer calling and texting Ed to discuss our issue. Not once did I get a response back. Finally in September he called and came out only because potential new customers for him put my name out there that they weren’t happy how he was doing business in regards to us and our problems.Once he came out, he told me that his brother and him had hoped this would have settled by now( so they knew they left the...read full review
Installed our pool in 2016. We signed a contract with them for the pool, salt water system, safety cover and light. Light went out within days and he tried to charge us $1400 for a replacement. When the deck was installed, I called for them to install the cover. They said I already got my cover (Home Depot $10 tarp)They wanted ANOTHER 3K for the cover. Also I had to get rid of the dirt from the excavation myself. Yeah. If I were an octopus, I'd give this company 8 tentacles down Do not hire these guys. They are thieves.
Agree with the recent comments from other pool owners. Dolphin installed our pool in November 2020 and did an okay job. They will want the remaining balance of the job paid the last day of construction regardless of what is remaining at the job. All of the fill dirt installed around our pool has to be replaced in order to install our patio which is not how it was described when purchased. The solar cover that we purchased was not provided during the install and we called for months to get the cover which finally arrived at the end of June. We were told that someone would come out to our home in the spring to open the pool and show us how to program the pump and heater…...read full review
Dolphin Pools installed our pool in November of 2019. Once we opened it up in May of 2020 and got it all cleaned out we noticed issues with our liner. A very large area of it doesn’t sit flush to the wall and just bubbles off the wall. I spent the better half of the summer calling and texting Ed to discuss our issue. Not once did I get a response back. Finally in September he called and came out only because potential new customers for him put my name out there that they weren’t happy how he was doing business in regards to us and our problems.Once he came out, he told me that his brother and him had hoped this would have settled by now( so they knew they left the...read full review