We’ve had such a great experience with this pool store for 10+ years! Their customer service is truly exceptional—they are always friendly, helpful, and incredibly knowledgeable. Anytime we’ve had an issue, they take the time to troubleshoot with us and actually help figure out what’s going on rather than just trying to sell us something.
They are also very reasonably priced and always seem fair and honest. It’s so nice to have a local pool store you can trust and rely on. We highly recommend them to anyone looking for great service, knowledgeable staff, and fair prices! Other local shops can take a hint on real customer service from this pool shop in Sutton!
About Heritage Pool
Heritage Pool is a 2nd generation family-owned business that has been serving customers since 1957. With over 60 years of combined experience, the company offers a range of pool services, including maintenance, seasonal repairs, and installations. According to customers, Heritage Pool stands out for its professionalism, respect, and knowledge. The team is dedicated to ensuring customer satisfaction, as evidenced by the loyalty of many long-time customers. Customers praise the expertise and caring here, describing a deep bench. They recently replaced a liner, which involved extensive repairs to concrete underneath and supports to the wall, and re-plumbing of the pump. The manager, Tim, came out to troubleshoot and collaborate. Customers note great attention to detail, getting it right and including tasks you need but don’t know to ask for. While this team is worth the wait, some customers have had issues, like a pool needing a new track that Heritage Pool was unable to get the liner all the way into. The staff is extremely knowledgeable and very honest, helping customers find the most affordable way to get their pool crystal clear without unnecessary pool chemicals. Whether you're looking for pool maintenance, repairs, or a new installation, Heritage Pool is a reliable and recommended choice.
Reviews
Recently contracted earlier this year with Heritage to replace a 20 year-old liner. After patiently waiting our turn and watching our existing water seep away, we finally got the call at the start of our summers 2nd heat wave. Great crew, such a knowledgeable group of guys arrived and had our liner installed in under 5 hours. Thank you Heritage for recommending the Merlin Island Granite liner. Looks great! Tim was so right that the water and light changes the appearance of the liner.
We went there to get our pool water checked which doesn't cost anything and the lady that helped us was very informative and it was a great experience
Photos

Hours
Good to know
- accepts credit cards
Location
16 Harback Rd, Sutton, MA 01590
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