About CHA Eye Center, Somerville Campus
CHA Eye Center, located in Somerville and Malden, provides comprehensive eye care services, including medical treatments and complex surgeries. Patients have shared positive experiences, highlighting the friendly and courteous staff, particularly Dr. Lixin Zheng, who takes the time to understand individual needs. Many appreciate the helpful receptionists and the smooth check-in process, noting the staff's willingness to accommodate late arrivals. Routine eye exams are reported as thorough and informative, with doctors ensuring all questions are answered. However, some challenges exist, particularly with the phone appointment system, which can involve long hold times and multiple transfers. Additionally, finding the center can be difficult, as there are limited signs directing patients on the first floor. Despite these minor issues, many recommend CHA Eye Center for its caring environment and quality eye care services, including specialized treatments like Laser Vision Correction and Laser-assisted Cataract Surgery. The Optical Shop operates Monday to Friday, offering eyewear options during business hours. Overall, CHA Eye Center is viewed positively for its expertise and patient-focused approach.
I’m here, after just having gotten fitted with contact lenses (well, one contact lens) by Dr. Lixin Zheng. He’s great! So nice! He has carefully reviewed my medical history and had the perfect contact lens ready to go!
The receptionist is very pleasant and helpful. I watched her offer sunglasses to an exiting patient.
I highly recommend this CHA Malden Eye Center!
The only negative thing is the difficulty finding The itself. There were no signs on the first floor. You have to go to the second floor. Just give yourself an extra ten minutes to find it.
My experiences at the CHA Eye Center have been positive ones. The most difficult part of the experience is navigating the phone tree to actually get to the right person to make the appointment. I had to give my information to at least 3 people and the hold times were ridiculous. It should not take 40+ minutes on hold to schedule an appointment. I removed a star because of this.
I've only been to the Eye Center for routine eye exams, so I cannot speak to their other services and I do not use their optical shop. My routine eye exams have always gone smoothly and I found the check in process to be smooth and the wait times to be either minimal or acceptable.
I've...read full review
I went to CHA Eye Center at the advice of my primary care doctor. I arrived late but the staff were courteous and accommodating. The assistants and doctors were warm and friendly and took the time to explain my diagnosis and treatment plan. I will be back!