About Mass General Brigham Healthcare Center (Chestnut Hill)
Brigham and Women’s Health Care Center offers a mix of experiences for its patients. Many reviews highlight the friendly and knowledgeable staff, particularly praising the Medical Assistants and Doctors for their professionalism. The facility is noted for its convenient location compared to the main Boston hospital, along with the added benefit of free valet parking. However, some patients have expressed dissatisfaction with the organization, mentioning a chaotic atmosphere during their visits. One reviewer described a particularly disorganized experience at the pain center, where a lack of communication left them feeling unsupported. Despite this, others appreciated the short wait times for imaging and lab services. Overall, while the staff and services are often well-regarded, there are concerns about efficiency and management that could impact patient care.
I have been going to the pain center for many years now. My Dr. (Narang) was promoted and I was given another. When I arrived on 4-11-23 for my injection, I was told that my new Dr. had moved on and I had not been given another Dr.. This was the first time the office was in shambles, staff looked like most of them just came in off the streets (a total mess). There had to be at least 20 staff and no patients sitting around talking. I have been very sick with 2 more operations and no one to speak with. No clue who was doing my injection and was unable to answer not even one of my questions. This was not an office in the hospital but SEEMED LIKE A CLINIC IN MEXICO!
Friendly, knowledge staff. Imaging and Lab well staffed, very short wait time. Outstanding, knowledgeable, and professional Medical Assistants and Doctors. Free valet parking added bonus.
9 men employed as parking attendants ALL standing in the parking area talking to each other AND 30 ( yes I counted) parking spaces blocked off with tall orange plastic cones. Why can't the visitors park for themselves? The cost of 9 employees ( contracted, union, or not), working or not, increase the cost of medical care for patients.