About SERVPRO of Lawrence / Ottawa
SERVPRO of Lawrence / Ottawa is highly recommended for their knowledgeable, reliable, and efficient team. They respond quickly to urgent situations, such as water damage and basement flooding, and ensure customers are well taken care of. The staff is courteous and communicative, providing thorough service and restoring normalcy swiftly during hectic times. Customers have praised their professional attitude, great communication, and positive interactions. One technician was especially appreciated for staying in touch throughout the drying process, which took a couple of days. The team is known for their competence and friendly approach, making sure the job is done right the first time. Overall, they are recognized for their professionalism and commitment to customer satisfaction. Customers also appreciate the professionalism of all employees, with clear explanations of each step. The team’s quick response and knowledgeable technicians, like Pete, Bill, Chance, and Dakota, have received praise for their respectful, efficient, and thorough work. Their attention to detail, such as finding issues no one else had noticed, shows their dedication to quality service. The positive interactions and trust built with customers highlight SERVPRO’s commitment to doing the job right and keeping clients satisfied.
Chance, Ralph, and Pete came to our house after a bathroom toilet ran over for hours. The quickly started the drying process. After ascertaining the damage, they quickly brought their equipment (4 dehumidifiers and 9 fans) spread throughout the affected areas. And they didn’t leave us hanging for the weekend! Chance came Saturday and Sunday to check the drying process. Finally arriving at the desired levels on Tuesday, saving us from major renovation, they removed their equipment and it’s ready for patching and painting; then some new flooring. Believe me the alternative could have been much worse and much more expensive! Thanks fellows!
Very professional. On time every day. They came the same day they were called.
Pete and Bob and their team were AMAZING! They helped us navigate the process of an apartment fire better than the claims adjuster with our insurance company! Highly recommend. I hope we never need their services again, but if we do, we will call Pete first!