About Factory Direct
Factory Direct is a window and door company in Indianapolis that offers high-volume discounted pricing from top manufacturers across America. They have carefully selected the best 30 manufacturers to provide a wide variety of premium products. Factory Direct encourages customers to compare quotes, promising to beat any estimate by 10% to 60%, allowing customers to save thousands on their purchases. Customers consistently highlight the exceptional customer experience and professionalism of the team. The staff is knowledgeable, responsive, and eager to answer questions. Specific installers, such as Mike, have received praise for their craftsmanship and attention to detail during the installation process. Clients appreciate the seamless execution of projects, even under challenging conditions, such as extreme heat. Overall, Factory Direct is recognized for its commitment to quality and service, transforming the often daunting task of window replacement into a positive experience. The combination of competitive pricing, excellent products, and a dedicated team makes Factory Direct a top choice for homeowners looking to upgrade their windows and doors.
From the very beginning, the project manager was prompt, considerate and communicative. Every time I called to check in on the project, they knew exactly who I was what my project was and provided me with an accurate update and timeline. Lastly, the team that installed the windows was professional and got the job done and a single day. I was really impressed with both the administrative team, the work team, and the project management team.
I am thoroughly impressed with Factory Direct and very satisfied with the service I received, the installed windows, and the follow ups to make sure I was satisfied. The customer service team is amazing at proactively communicating, the technicians did a great job installing my windows, and there was absolutely no surprises or disappointments. I am recommending Factory Direct to EVERYONE I know that needs replacement windows and Factory Direct definitely has a customer for life in me.
The windows look awesome. What a great experience from the salesman to the installer Bret. Great work and pride in their work, kept every thing very clean. They really paid a close eye on detail. Well done!