Veterinarians in Round Lake

“I can only say great things about Dr Mann and Jenni. Wonderful down to earth vet for my horses. Ha has saved them from colic, stictched them up when they have hurt them selves, and all kinds of other issues. My family has been his patients for years!“

“I want to express my mixed feelings about my recent experience at the animal hospital. Firstly, I must commend Dr. Kofoed for her exceptional professionalism and the lifesaving care she provided to our cat. Her expertise and kindness were truly remarkable.However, despite most of the staff being pleasant, my overall experience was soured by a significant lapse in communication and customer service. Four days after my cat's surgery, he developed diarrhea, prompting us to reach out to the hospital via email for guidance and to obtain our cat's records.Initially, we were met with a response from the front desk indicating they required authorization from the doctor to release the records, promising to relay our concerns to Dr. Kofoed. Unfortunately, despite repeated attempts to follow up, we received no further communication from the hospital.Days passed with no resolution, forcing us to leave messages before finally receiving a delayed response. Even then, the promised action to address our concerns never materialized. It was only after persistent efforts on our part that we were offered an appointment, which was accompanied by dismissive and unsympathetic behavior from the staff member we spoke with.Their lack of empathy and professionalism, particularly when we expressed our frustration and disappointment, was disheartening. To be blunt, the suggestion that we seek care elsewhere due to our dissatisfaction was not only unhelpful but also incredibly rude.As a loyal customer who has invested a considerable amount—over $7000—in the care of our pet, I find this level of service unacceptable. Regardless of the exceptional care provided by Dr. Kofoed, the overall experience has been marred by inadequate communication and poor customer service. I hope that this feedback will prompt improvements in the hospital's procedures to ensure a more positive experience for future clients.“

“Im very grateful the doctor was able to see my puppy even though it was sunday night. He did everything needed to find out my puppy swallowed something that was making him feel sick. Not first time there, always nice and comprehensive“