Naperville Exterior Inc.
“We worked with Ethan who was recommended to us by someone trusted. He was great with timely communication and answered our questions through the process. After all is said and done, the roof appears to be done well, and the crew redid a few sections we could tell were not done right. Skylights also appear to have been installed well. Ethan noticed a gutter the crew damaged and replaced it at no additional cost to us. The crew, however, was not the most professional. We were told our landscaping would be protected via plywood on saw horses, windows would be covered to prevent damage, and the clean up process would make our yard look "like no one was ever there." This was NOT the case. We had some damaged plants, which Ethan offered to replace if they didn't bounce back, ripped screens, scraped window glass, and partially ripped off siding. Ethan is covering the siding repairs that another contractor will perform and covered the cost for Ace to fix the screens. Frustrating extra work for all and could have easily been prevented with a little preparation work. The crew also did not fully tarp the roof/seal skylights overnight for the 2 day job. Thank goodness it didn't rain or storm.. Lastly, we spent time picking up a small garbage bag full of nails, shingles, plastic, cigarette butts, and other debris from all around the house. This includes pulling nails out of our hosta leaves and the bottom of our shoes.. Definitely noticeable that work was done. It was clear to us that Ethan was willing to partner with us to resolve the issues we experienced. The process was less smooth than we would have hoped.Services: Roof installation”
