Poor transparency and misleading advertising -- save your money! I use Groupon as a way to test out med spas before committing to larger treatment packages, and this experience is exactly why. I booked a laser resurfacing treatment for sunspots, which their website says should use the 532 nm setting and cause the spots to darken and flake off. Instead, the technician used the 1064 nm setting meant for acne and toning -- and there were zero results. I followed their aftercare, waited the full two weeks, and reached out multiple times as instructed. The office manager initially said she would "work together to make things right," but after six weeks of delays and follow-ups, they refused a complimentary session and only offered a paid discount. Groupon also declined to help. Overall, poor transparency and misleading advertising -- I would not recommend this business.
Angel Smith
Jul 2024
I recommend you go to a licensed dermatologist for scar treatment. My scars darkened here and increased from the laser treatment. My dermatologist said the laser caused deeper scarring. However working with my dermatologist it’s brightening up. They may be good in other areas but won’t recommend for scars removal on darker skin
Renata Mietus
Aug 2023
I couldnt be happier with my visits to this spa and my great results. Adeola is nothing short of amazing and does a great job all around! I felt very welcomed and I could immediately sense I was in good hands. The spa is a super cute space and I personally love the scent when you step through the door. I highly recommend A++++
Ashley McClure
Jun 2023
I've been going here for laser tattoo removal and I've been very happy with the service and results!
Liniea Pereira
Jun 2023
Very good service. Friendly staffs but I wish they offered more services except laser treatmentsService: Laser hair removal
Crystol Brown
May 2023
Don't go here before reading this review. I traveled all the way from Missouri to visit this spa, having done extensive research and made inquiries about facial laser hair removal. I was very careful in making this decision and took my time to ensure everything was in order. After a long drive, I had my first appointment and purchased a 6-session package for full-face laser hair removal.Right from the start, I made it clear to the staff that I had concerns about potential burning, especially because I have dark skin as a Black woman. I was assured that the spa caters to individuals with melanin, which was great to hear. The first visit went fine, with no burning and noticeable reduction in hair growth afterwards. The only issue was that instead of having the nurse on site, my consultation was conducted via Facetime using an iPad. Despite this, I proceeded with the sessions.During my second visit, I had a different technician. I expressed my concerns about burning to this new technician, who assured me that she would review my notes to ensure the correct settings. Although the second session was a bit more painful, since I had more of my face treated because I felt more at ease.For the third session, yet another technician attended to me, which meant I had to re-explain my burning concerns once again. I wanted to advocate for myself and make sure all precautions were taken, as there's no reversing a burn once the laser touches the skin. During this visit, I noticed that the technician didn't ask me to clean my face before the procedure, so I had to remind her. I also asked her to check my previous settings to ensure we were doing things correctly. To my surprise, there were no notes in the system from my previous visit. This lack of documentation alarmed and made me uncomfortable.Consequently, the technician and I had to perform several test applications with the laser to determine the appropriate level for me. During this process, the test spot on my upper cheek felt uncomfortably warm. I informed the technician, and she responded appropriately. However, I was irritated that there were no notes from my previous visits, especially since this was already my third session. This lack of documentation scared me, as it could have led to a burn if I hadn't spoken up and assumed the technician reviewed my previous visits. I trusted the spa with my face, invested $600 in these sessions, and traveled a great distance to be there, expecting careful and attentive service.After expressing my dissatisfaction and decision not to schedule another visit, the manager promptly called me. Unfortunately, the damage had already been done. The manager explained that there was a lapse in communication, and although there were notes, they couldn't be located during my visit. With three sessions remaining, I no longer felt comfortable returning to the spa, especially after going through the effort of driving such a long distance specifically for quality service. I requested a refund for the remaining sessions, but the manager informed me that due to a promotional offer, I had no balance left for unused sessions. While I understood the reasoning, it made no sense for me to purchase more sessions, especially when I was already three sessions in and unhappy. I politely declined the manager's offer of a 20% discount for additional sessions, as my trust had been broken.At this point, there was nothing more to discuss or do. I informed the manager about the slight irritation on my face and expressed my unhappiness with the cleanliness of the spa during my third visit. I have decided not to complete the remaining sessions. Now that I'm back home after a four-hour drive, I have a small dark burn mark and some irritation on my upper cheek from the test area where we were trying to figure things out. Laser hair removal is serious and this spa is experiencing staffing issues and as a customer I visibly see things falling through the cracks. I won't be back...I do not recommend this provider.Service: Facial h
O A
Nov 2022
Enjoyed everything about this location!!!! I was treated with care and i absolutely loved that!!!! I definitely see rapid results and that is all i wanted. Thank you so much!Service: Laser hair removal
Ocie Khan
Oct 2022
I really enjoyed coming to this spa. I wished they offered more services or maybe I just dont know all of what they offer.I only gave 3 stars because I have been going to them faithfully every 3 weeks for about 6 months. I had some personal issues and I had to cancel a same day appointment. I told them that I will call back to cancel but they really wanted to put me back on the schedule. The rescheduled time didn't really work for me so again I had to cancel a same day appointment.When I called to make an appointment, I was told that I'd have to put my card on file due to the cancellations. I wasn't comfortable with that so I didn't schedule and I have not been back since my last appointment months ago.I think a small business such as Natural Radiance Spa would benefit from knowing their customers better and understand if their behavior isn't normal then maybe they pressuring them to add a card is almost putting more stress on them.I was hurt because I came to love going here. By all means, this is a great place with great services. I just wish they were more personable and understanding.Service: Laser hair removal
Stacey K
Aug 2022
I love this place! I’ve suffered with embarrassing chin hairs for a while and would tweeze them. I would totally mess up my skin. So I got laser at a med spa with the wrong laser. I’m a dark skinned AA woman so I needed a YAG laser. Needless to say my face burned so I never thought I would do it again. Straight PTSD! Now I have so much more confidence in my skin and the hairs are pretty much gone.Service: Laser hair removal
Omokhogie Usman-Aliu
Jul 2022
I just love this place so much this was my first time and my experience was so wonderful . The staff where so nice and everyone was very knowledgeable, i felt so comfortable. Plus the place was super clean and smelled so refreshing. I highly recommend this spa, for your next waxing or laser remover . I can’t wait for my next appointment super excitedService: Laser hair removal
Erika M.
Poor transparency and misleading advertising -- save your money! I use Groupon as a way to test out med spas before committing to larger treatment packages, and this experience is exactly why. I booked a laser resurfacing treatment for sunspots, which their website says should use the 532 nm setting and cause the spots to darken and flake off. Instead, the technician used the 1064 nm setting meant for acne and toning -- and there were zero results. I followed their aftercare, waited the full two weeks, and reached out multiple times as instructed. The office manager initially said she would "work together to make things right," but after six weeks of delays and follow-ups, they refused a complimentary session and only offered a paid discount. Groupon also declined to help. Overall, poor transparency and misleading advertising -- I would not recommend this business.
Angel Smith
I recommend you go to a licensed dermatologist for scar treatment. My scars darkened here and increased from the laser treatment. My dermatologist said the laser caused deeper scarring. However working with my dermatologist it’s brightening up. They may be good in other areas but won’t recommend for scars removal on darker skin
Renata Mietus
I couldnt be happier with my visits to this spa and my great results. Adeola is nothing short of amazing and does a great job all around! I felt very welcomed and I could immediately sense I was in good hands. The spa is a super cute space and I personally love the scent when you step through the door. I highly recommend A++++
Ashley McClure
I've been going here for laser tattoo removal and I've been very happy with the service and results!
Liniea Pereira
Very good service. Friendly staffs but I wish they offered more services except laser treatmentsService: Laser hair removal
Crystol Brown
Don't go here before reading this review. I traveled all the way from Missouri to visit this spa, having done extensive research and made inquiries about facial laser hair removal. I was very careful in making this decision and took my time to ensure everything was in order. After a long drive, I had my first appointment and purchased a 6-session package for full-face laser hair removal.Right from the start, I made it clear to the staff that I had concerns about potential burning, especially because I have dark skin as a Black woman. I was assured that the spa caters to individuals with melanin, which was great to hear. The first visit went fine, with no burning and noticeable reduction in hair growth afterwards. The only issue was that instead of having the nurse on site, my consultation was conducted via Facetime using an iPad. Despite this, I proceeded with the sessions.During my second visit, I had a different technician. I expressed my concerns about burning to this new technician, who assured me that she would review my notes to ensure the correct settings. Although the second session was a bit more painful, since I had more of my face treated because I felt more at ease.For the third session, yet another technician attended to me, which meant I had to re-explain my burning concerns once again. I wanted to advocate for myself and make sure all precautions were taken, as there's no reversing a burn once the laser touches the skin. During this visit, I noticed that the technician didn't ask me to clean my face before the procedure, so I had to remind her. I also asked her to check my previous settings to ensure we were doing things correctly. To my surprise, there were no notes in the system from my previous visit. This lack of documentation alarmed and made me uncomfortable.Consequently, the technician and I had to perform several test applications with the laser to determine the appropriate level for me. During this process, the test spot on my upper cheek felt uncomfortably warm. I informed the technician, and she responded appropriately. However, I was irritated that there were no notes from my previous visits, especially since this was already my third session. This lack of documentation scared me, as it could have led to a burn if I hadn't spoken up and assumed the technician reviewed my previous visits. I trusted the spa with my face, invested $600 in these sessions, and traveled a great distance to be there, expecting careful and attentive service.After expressing my dissatisfaction and decision not to schedule another visit, the manager promptly called me. Unfortunately, the damage had already been done. The manager explained that there was a lapse in communication, and although there were notes, they couldn't be located during my visit. With three sessions remaining, I no longer felt comfortable returning to the spa, especially after going through the effort of driving such a long distance specifically for quality service. I requested a refund for the remaining sessions, but the manager informed me that due to a promotional offer, I had no balance left for unused sessions. While I understood the reasoning, it made no sense for me to purchase more sessions, especially when I was already three sessions in and unhappy. I politely declined the manager's offer of a 20% discount for additional sessions, as my trust had been broken.At this point, there was nothing more to discuss or do. I informed the manager about the slight irritation on my face and expressed my unhappiness with the cleanliness of the spa during my third visit. I have decided not to complete the remaining sessions. Now that I'm back home after a four-hour drive, I have a small dark burn mark and some irritation on my upper cheek from the test area where we were trying to figure things out. Laser hair removal is serious and this spa is experiencing staffing issues and as a customer I visibly see things falling through the cracks. I won't be back...I do not recommend this provider.Service: Facial h
O A
Enjoyed everything about this location!!!! I was treated with care and i absolutely loved that!!!! I definitely see rapid results and that is all i wanted. Thank you so much!Service: Laser hair removal
Ocie Khan
I really enjoyed coming to this spa. I wished they offered more services or maybe I just dont know all of what they offer.I only gave 3 stars because I have been going to them faithfully every 3 weeks for about 6 months. I had some personal issues and I had to cancel a same day appointment. I told them that I will call back to cancel but they really wanted to put me back on the schedule. The rescheduled time didn't really work for me so again I had to cancel a same day appointment.When I called to make an appointment, I was told that I'd have to put my card on file due to the cancellations. I wasn't comfortable with that so I didn't schedule and I have not been back since my last appointment months ago.I think a small business such as Natural Radiance Spa would benefit from knowing their customers better and understand if their behavior isn't normal then maybe they pressuring them to add a card is almost putting more stress on them.I was hurt because I came to love going here. By all means, this is a great place with great services. I just wish they were more personable and understanding.Service: Laser hair removal
Stacey K
I love this place! I’ve suffered with embarrassing chin hairs for a while and would tweeze them. I would totally mess up my skin. So I got laser at a med spa with the wrong laser. I’m a dark skinned AA woman so I needed a YAG laser. Needless to say my face burned so I never thought I would do it again. Straight PTSD! Now I have so much more confidence in my skin and the hairs are pretty much gone.Service: Laser hair removal
Omokhogie Usman-Aliu
I just love this place so much this was my first time and my experience was so wonderful . The staff where so nice and everyone was very knowledgeable, i felt so comfortable. Plus the place was super clean and smelled so refreshing. I highly recommend this spa, for your next waxing or laser remover . I can’t wait for my next appointment super excitedService: Laser hair removal