About Hawthorne Animal Hospital Ltd: Myer Paul DVM
Hawthorne Animal Hospital Ltd: Myer Paul DVM is an emergency veterinary clinic that provides 24/7 care for pets. Customers have been consistently impressed with the hospital's ability to handle urgent situations, with staff working around the clock to ensure their animals receive prompt and thorough treatment. While the initial costs for emergency services may be higher than regular vet visits, customers understand the need for increased staffing and overhead to maintain this level of care. The hospital is praised for its knowledgeable and caring veterinarians, who keep pet owners informed throughout the process, even providing updates in the early hours of the morning. Despite the high-stress nature of emergency situations, the hospital is described as clean, organized, and efficiently run, with a large waiting area. Customers feel their pets are in good hands, receiving comprehensive care from a team of dedicated professionals, even if the upfront payment requirement can be unsettling during difficult times.
I used this emergency room 6 or 7 times over the last few years. I have always been grateful and impressed that I can have my pups looked at on an emergent basis 24/7. I read some of the other comments about this place "being expensive". I wonder what they are comparing? We have never been there at a regular hour. So yes, there are staffing costs. I understand the emergency room initial cost. Again, overhead. This week, one of our littles had an eyeball issue. The overnight surgical staff took care of her and a few hours later I received a call from the surgeon at 4 am giving me an update that everything was fine. Expensive? I thought the surgical fees were reasonable. I think people don't realize the cost of routine pet care in general. Everything is expensive. But relative to the care provided at this hospital, no it isn't expensive.
The day before Valentine's Day, I woke up to a sick dog. I called my vet immediately and let them know what was going on. After my description, they knew she needed to seen pronto. Unfortunately they couldn't squeeze her in and recommended an emergency clinic. My vet is in STL and since I now live on the Eastside of the river, I choose Hawthorne. When I looked at the reviews on Yelp, I became concerned, but I needed a vet fast. I called, told them the issues and they said, to come on in. Wow, the staff was so attentive and caring to me and my fur-baby when we arrived. We were promptly escorted to an exam room and the vet tech was professional and thorough in asking questions to help us resolve the problem my dog was having. When the vet came to the exam room, she was very loving to my baby and explained what they determined the health issue to be. It was what I thought it was, she had an abscessed tooth. What impressed me was, how they coordinated care with my regular vet. I had my vet on the phone and as a team we all worked to see who could get her in for the tooth extraction the fastest. My vet could get her in the fastest. To make things easier for me and my vet, Hawthorne offered to do the prep bloodwork and send it to my vet. We both appreciated that. When I lived in STL, I had multiple emergency clinics to choose from when a need would arise. Now on the Eastside, there are not that many to choose from, but if there were, I'd still choose Hawthorne. I was impressed with the service and care I received and I am a picky dog dad.
I am extremely happy with the care we've received at Hawthorne. Dr. Spaur has been fantastic with my 2 labs. She is friendly, professional, knowledgeable, and caring. If you're looking for a vet I HIGHLY recommend Dr. Spaur!!!