OK Cleaners & Tailor | Dry Cleaners Chicago has been providing expert dry cleaning, shoe repair, carpet cleaning, leather, fur and suede cleaning along with all tailoring services including wedding and prom dress alterations to Chicago-land customers for over 20 years. They offer a range of dry cleaning and tailoring services in and around Chicago, from traditional dry cleaning to pick up and delivery.
Customers have praised the business for its excellent alterations services, with one reviewer stating that the staff did an "amazing job" altering their pants, wedding dress, jumpsuit, and another dress, with everything fitting and looking "just PERFECT." Another customer was "beyond impressed" with the attention to detail and craftsmanship of the alterations, and the final result exceeded their expectations. The staff is described as friendly, professional, and knowledgeable.
However, one customer was disappointed with the communication and the quality of the cleaning services provided. They had brought in a used couch cushion cover to be cleaned, but the stains and dog hair were still present when they picked it up, despite paying extra for the stain removal. The customer tried to reach out to the owner multiple times, but did not receive a callback. The owner later reached out to the customer, took accountability, and attempted to rectify the problem.
Overall, OK Cleaners & Tailor | Dry Cleaners Chicago appears to be a reliable and skilled dry cleaning and tailoring service, with a strong focus on customer satisfaction, though occasional issues with communication and quality control have been reported.
I've gone to this dry cleaner for several years and the service is great! The customer service is always professional and friendly and my garments always come back looking like brand new. If you're in search of a really good dry cleaner and tailor look no further.
Amazing service from OK Cleaners. Unfortunately they had to close for a day due to a hazardous spill, but as promised on the note posted on the door, they opened the next day and the owner, Washington, even called me to say my items were ready for pickup! Accidents happen ~~ it's how you handle them that makes a business shine! OK Cleaners gets 5 stars!
This review is long overdue! I’ve been coming here for the past 4 years and I honestly don’t trust dropping my suits off anywhere else. Washington and the team are always on point and I couldn’t be prouder to support this local small business!
1528 W Taylor St, Chicago, IL 60607
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