About Chicago Hearing Associates
Chicago Hearing Associates provides a mixed experience for patients seeking sinus and ear care. Many individuals have reported significant issues with the office's phone communication, often facing long wait times and abrupt disconnects when trying to confirm appointments or ask questions. Patients have also expressed frustration with lengthy waits for appointments, sometimes exceeding an hour before even being taken to an exam room. The office environment has been described as somewhat outdated, raising concerns about cleanliness despite staff efforts to maintain hygiene. However, Dr. Michael Friedman has received praise for his caring and attentive approach, with some patients appreciating his ability to explain procedures in a reassuring manner. Staff members, including nurses and assistants, have been noted as being professional and respectful, although experiences can vary. While some patients have expressed dissatisfaction and considered looking for alternative providers due to the overall office experience, others commend the practice for its efficiency and quality of care. The front desk staff have been recognized for their welcoming nature and their ability to accommodate urgent appointment requests. Overall, Chicago Hearing Associates presents a blend of challenges in office management and positive patient care through its medical staff.
The atmosphere is great, clean, & friendly! Hospitality is on point! If you ever have any questions or concerns they will accommodate your needs! They also make sure you leave their place happy & Satisfied!
Dr. Michael Friedman, Lauren and Violet were very professional, efficient, caring and respectful from the point of initial diagnosis, through the procedure, and subsequent follow-up visits. The front desk staff were also very welcoming and efficient. I would recommend this practice to anyone in need of a sinus check up or procedure.
I saw Dr. Friedman at both the Skokie office and the North Halsted office. He is a wonderful and caring physician. His staff--from the front desk in both places and the assistants who worked with him--was terrific as well. I was stunned to read so many one-star reviews--did they really go to the same place? When I first called, I was in a panic; I was missing a lot of work because of an ear infection (airline job--can't fly with clogged ears) and the receptionist went above and beyond to fit me in quickly. After the first appointment, they were able to get me in for several follow-up visits rather quickly as well. I am now 100% and back to work. I received excellent care at Chicago ENT. I entrusted my career to them. I cannot recommend them more highly.