Bluemercury West Loop is a popular destination for beauty enthusiasts. The store is praised for its cleanliness, organization, and wide selection of cosmetics, skincare, makeup, perfume, hair care, and bath and body products. Customers appreciate the knowledgeable and helpful staff, who provide excellent recommendations and create a welcoming atmosphere. Despite the store's busy atmosphere, employees like Emily and Kerry are highlighted for their exceptional customer service and ability to make shoppers feel valued. Bluemercury prioritizes high-quality products over fleeting trends, making it a go-to spot for those seeking premium beauty options.
My local store doesn’t carry what I was looking for. I decided to call and check if this store carries it. Keenan was super enthusiastic on the phone and was more than happy to set aside all the products I was looking for.
And because he was so friendly I decided to check out other stuff as well.
When I told Keenan what kind of formula/texture/ color I was looking for in certain products, his suggestions were spot on. He strikes that balance of being helpful but not hovering and not making me feel pressured.
I didn’t even know prior to the visit that the brand I was purchasing from had gift with purchase. Keenan checked and found out… read full review
Jan 2026
5.0★★★★★
Miss Love (I think that’s how you spell it) has helped me out both times I’ve been in and she’s great! She educated me on some makeup questions I had and matched my skin tone perfectly!
Jul 2025
5.0★★★★★
I had the most amazing experience here!! Emily not only brightened my day with her cheerful personality, but was genuinely excited to do my makeup, and find products that I’ll love. I don’t know what I’m doing when it comes to shopping for, and applying makeup and so It can feel so intimidating to walk into a store and ask what feels like are silly questions, but Emily not only knows her stuff when it comes to skincare and makeup, but made me feel so comfortable to be honest about what I think I would use. It is evident that Emily loves what she does and she made me feel excited and empowered to try my new makeup. Several other employees came by to make sure I was… read full review
