Romexterra Construction Fire and Water Restoration Services
“We experienced basement flooding after our sump pump failed during a very rainy weekend. The mitigation company referred by our insurance provided an estimate but didn't follow up until two days later, allowing the damage to worsen and mold to begin growing.
After calling several mitigation companies, Romexterra was the quickest to respond. They sent project manager Tony Mayoral, who provided a more reasonable quote and offered an immediate solution—installing drying equipment that same evening to run over the weekend before work started on Monday.
Tony listened to our needs and genuinely cared about helping. During a very stressful and overwhelming situation, having someone who responded with both expertise and empathy made a big difference.
The crew was very careful in protecting our furniture and floors and completed the work to our satisfaction. The person who came afterward to check on the drying equipment was also attentive and thorough.
Overall, I had a good experience and highly recommend them!”