About Rite-A-Way Plumbing
Rite-A-Way Plumbing is a professional and courteous company that provides expert solutions for various plumbing issues. Their technicians are knowledgeable and kind, offering multiple solution options and quick service. The company prioritizes customer needs, making an effort to accommodate urgent requests, such as those related to health issues. They communicate effectively and have a positive attitude, making them a reliable choice for plumbing needs. The company has dedicated technicians, such as Brandon, who go above and beyond to ensure customer satisfaction. Customers have praised the technicians for their kindness, knowledge, and ability to solve complex plumbing problems quickly. Recent reviews highlight the excellent communication leading up to service and the friendliness of technicians. One customer noted the respectful and friendly demeanor of technicians during a water heater replacement, making the process easy. Another customer appreciated Brandon's personable and professional approach while replacing a faucet. While many customers have had positive experiences, some have expressed frustration with the customer service line, which they found lacking in scheduling information.
The communication leading up to the service was good and the technician was excellent. He recommended replacement of my water heater and managed all of the next steps. When the water heater was actually replaced, the two technicians were respectful, super friendly & made the whole process easy.
Brandon W. was Great!
Very friendly, personable, professional and great at communicating which I really Appreciate! He replaced my facet and did a Fantastic job!
Thank you Brandon-I really Appreciate You!!
Service technician did a great job. Ran into a difficult situation, removing the old water heater, but was persistent and was able to complete the job in a professional manner. The reason the company is not being rated a five is because of their customer service line which is a call center who has no information on scheduling. I was never able to talk to somebody about scheduling and had to cancel my previous appointments just to accommodate an appointment they forced on me