Love the staff here, as they truly care! There have been a lot of changes it seems recently, so the calls are getting answered quickly now which used to be a big issue! My nurse and doctor here are amazing, can't say enough!
About Primary Health Care Medical - East Side
Primary Health Care Medical - East Side is a nonprofit community health center that provides comprehensive dental, medical, and behavioral health services. They offer a wide range of consultations including family practice, midwifery, and general health for all ages. The team is dedicated to providing personalized care with compassion, from acute to chronic conditions.
The customer service is highly praised, with patients mentioning quick attention and friendly staff. The center can get busy, so there might be wait times during rush hours. However, patients appreciate the care they receive and understand that the staff is doing their best to accommodate everyone.
Some patients have expressed immense gratitude for the care they have received, stating that it has saved their lives. The level of compassion and concern shown by the staff is highly appreciated, and some patients even mention feeling like they have gained a new family.
There have been some negative comments about certain providers, but overall, the feedback is positive. Patients appreciate the level of care and professionalism provided by the entire staff, including doctors, nurses, mental health professionals, and dentistry. Many patients have recommended the center to others and are sad to leave when they have to move.
In summary, Primary Health Care Medical - East Side is a comprehensive health center that provides personalized care with a high level of compassion and professionalism. Patients appreciate the quick attention and friendly service, even if there are wait times during busy hours. The staff is highly praised for saving lives and providing a supportive and caring environment.
Reviews
I believe that primary care is one of the best Dr we have on the east side of DES MOINES IA Dr Hendez is one of the best her team of nurses are great there always right on the work job there not only perfect they don't run you through like a Heard of cattle and if you have a long wait it's because they give you there best So just to let the one's who complain Think of that I Have thirty friend's that goes there and they would never change myself included What are they meaning ones in charge of planning our business and Dr In charge taking our department store's turning them into storage unit s Why? I'll just call them planner's We now have way to many Now taking our Dr… read full review
As a new patient, I had a very unpleasant experience with the receptionist when I called to reschedule an appointment that was canceled by the office. Her attitude was rude and unprofessional from the start, and when I asked for her name, she was unclear and mumbled.
Staff should be more kind. I understand this job can be very stressful and demanding, but when someone calls with a good attitude and is treated poorly in return, it is very upsetting. Imagine if your own family members were treated this way, you wouldn’t like it.
Photos

Hours
Good to know
- accepts credit cards
- accepts insurance
- open to all
Location
3509 East 29th Street, Des Moines, IA 50317
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