About Advanced Problem Solutions
Advanced Problem Solutions provides professional and courteous service, ensuring customers' issues are resolved efficiently. Their team is knowledgeable and thorough in explaining complex systems, putting customers at ease. With excellent customer service, they go above and beyond to help. Their repairmen are always on time, friendly, and willing to answer questions. Recently, they have received praise for their quick response times, especially in emergencies, such as when a customer's furnace went out during severe weather. Chris, one of their technicians, has been highlighted for his ability to fix issues without unnecessary replacements and for providing clear explanations to customers. This commitment to customer service has led to many recommendations from satisfied clients. The team is recognized for being professional, helpful, and informative, ensuring that customers feel supported throughout the repair process. Advanced Problem Solutions is equipped to handle both commercial and residential projects with expertise in plumbing, electrical, HVAC, and specialty services. Their technicians have the know-how to efficiently tackle any project, big or small.
My furnace stopped working and I had no heat. I had someone come out to look at it but it was NYE and they couldn't get the part for my 21 year old furnace for a few days and I would have been without heat for up to a week. I contacted Bob at APS and he was able to get me a part and Rod came out on NYE and fixed the problem. The problem didn't even require a part, but the port the switch went into was plugged up, they cleared it out and I had heat! Saved me money for something that was not needed and I had heat that evening! This is something the other company did not catch, yet they were here an hour and half. Rod found the issue w/in the first 5 minutes he was here. He was friendly, and knowledgeable, as well as Bob! I am switching to APS as they know what they are doing, very helpful and look out for their customers! 100% recommend!
We have Excellent service! John, Steve and Rod all have been Great people to work with for our, heating and plumbing needs. They are very Professional, Respectful and Polite. Thank You for everything you do. I would give them 10 Stars Norm
We were having our AC unit clunk and it was keeping us at night. The unit would try to run and stop and make a very annoying clunk at night when we were trying to sleep. Reached out to Bob and they had a tech over and he found the issue and was in and out very quickly.