About Primary Health Care Medical & Dental - Ames
Primary Health Care Medical & Dental is a nonprofit community health center dedicated to providing comprehensive healthcare services for all ages. The center offers dental, medical, and behavioral health care, including family practice, midwifery, and general health consultations. Patients consistently praise the staff for their helpfulness, kindness, and professionalism, noting that providers are caring, attentive, and knowledgeable. Many appreciate the personalized care they receive, especially during emergencies or urgent situations, with staff often accommodating late arrivals and emergency needs. The center is known for its friendly and courteous team, which includes bilingual staff and a helpful front desk. Patients value the on-site pharmacy that makes medication access convenient. The center also offers low-cost, income-based insurance options for those without insurance or in need of affordable care. However, there is concern about the current call system, as calls are directed to a call center, making it difficult for some patients to reach the center directly about important matters. Overall, Primary Health Care Medical & Dental is appreciated for its compassionate, holistic approach to health care and its efforts to serve the community’s needs, making it a trusted choice for families seeking affordable and comprehensive health services.
The only bad thing about this place is that its hard to set up an appointment. They almost never answer their phones.
That said, once you get in, there is some wonderful staff. First I'd like to thank Tyler Curtis. She is a nurse there. And I came to her with a health issue that has become a major insurance hurdle for me, long story short. Tyler not only listened to every concern I have, attentively, but she then proccessed to go out of her way to correct a bunch of issues I was having with the above described problem. She also helped rearrange things so that I could see the right doctor (I was actually scheduled for the wrong doctor). Not only that, but she got...read full review
Edit: The calls go to a call center now. Cannot reach phc directly. This needs to change because the call center has caused problems for me being able to contact phc about important things that can't wait for someone to see a message and get back to me. Need a way to directly contact them. I like the providers and medical staff and most of the front desk ladies, but this call center stuff needs to change. We need a way to directly contact them.
This place has helped me out very much so. They seem to know exactly what they are doing. Great medical providers.
I had the best experience at phc! Everyone was absolutely wonderful n helpful. I'm not exaggerating. My new Dr. Lashelle Goode was exactly what I've been searching for in a doc! She cared! She has a heart n soul! Something I've literally been looking for for years! Your not going to find that anywhere! I've searched! I'm so happy! Tu primary health care. Sincerely Michelle Johnson I also got a few yellow zucchini. Lol 🥰😁😁😁