UnityPoint Health - Eyerly Ball - Ames

Dec 2020

I’m quite unhappy with this place... I go there for insurance reasons, but I just called in, spoke to someone, they transferred me to a nurse (who they knew would be out), and then I left a message. I then tried recalling so I could talk to that same person and all of a sudden I go straight to voicemail, saying “they are closed”.. this all happened within 2 min, and I didn’t receive the care or respect I needed.I also feel that they are not evaluating myself correctly. Or at least haven’t been. I’ve also had several mishaps with prescription fill ups, they’ve been wrong on several times. Also I can never seem to get in sooner than 4 weeks out.. I feel like...read full review

Dec 2019

The staff is very rude. The male that you see over video chat for any medication (which is extremely uncomfortable) is very mean. He does not care if you get treated he does not care if you feel safe and trust him. I'm not sure why these people chose to work in the mental health field when they don't have ANY empathy. They act as if it is an inconvience for you to be seen and they said to me that I should go to another place because frankly they are too busy. If you want to be treated like a human being do not go to this place even for a walk in. Oh and if you have an appointment at 10:15 and you show up at 10:15 prepare to be yelled at for being 15 minutes late, they...read full review

Dec 2015

I have been to this facility on three separate occasions in an attempt for treatment towards my depression. All I can say is that if you can afford anything better, please do that instead, as this place clearly gets its money from court ordered programs and the staff show a total lack of interest.In my first visit for my evaluation, the first problem I encountered was that the receptionist was disgustingly sick, to the point where she absolutely should not have been working that day. She openly spoke to a colleague, waiting room full, about how she had pink eye, cough, and a debilitating cold. On another visit, 6 weeks later, I arrived 20 mins early to my appointment...read full review