They are just a phone call away with great team work.I bought my sliding door entrance as requested by head contractor who told me there is a key lock.I was totally unaware of the "need" to ask for this feature if I needed to at Lowe's upon purchase.Long story short there was none.Contractor told me he would order = did notI needed to figure it out myself... months after "studio" project was complete.Pella is excellent.!!!!!
Dec 2022
Aloha,in September 2021 I learned a new term Spontaneous Window Shattering when one of my 15 or so various size Pella Windows shattered when no one or anything was anywhere near it. It was such a strange experience since it was only the interior panel of my bathroom sliding exterior door. I contacted our local Lowes & learned from the associate in doors & Windows department of SWS. He suggested I contact Pella Windows directly. Well I could understand why they were at times hesitant to honor the Lifetime Warranty on the glass Shattering. Finally after some calls & speaking with Customer Service Supervisor they agreed to send me a new door. Well it arrived yesterday in...read full review
Dec 2019
I have had Pella Windows installed in my home for more than a decade. At the time of installation the service was excellent and since then the windows have operated without incident [except for the time my Labrador Retriever tore into one of the lower awning-style windows. The repair was done promptly and professionally]. Recently one window needed the blinds mechanism repaired. I received excellent, professional service from the employees doing the scheduling and from the technician making the house call. Good service should be acknowledged. BTW: I dealt directly with Pella and not a second-source provider.
They are just a phone call away with great team work.I bought my sliding door entrance as requested by head contractor who told me there is a key lock.I was totally unaware of the "need" to ask for this feature if I needed to at Lowe's upon purchase.Long story short there was none.Contractor told me he would order = did notI needed to figure it out myself... months after "studio" project was complete.Pella is excellent.!!!!!
Aloha,in September 2021 I learned a new term Spontaneous Window Shattering when one of my 15 or so various size Pella Windows shattered when no one or anything was anywhere near it. It was such a strange experience since it was only the interior panel of my bathroom sliding exterior door. I contacted our local Lowes & learned from the associate in doors & Windows department of SWS. He suggested I contact Pella Windows directly. Well I could understand why they were at times hesitant to honor the Lifetime Warranty on the glass Shattering. Finally after some calls & speaking with Customer Service Supervisor they agreed to send me a new door. Well it arrived yesterday in...read full review
I have had Pella Windows installed in my home for more than a decade. At the time of installation the service was excellent and since then the windows have operated without incident [except for the time my Labrador Retriever tore into one of the lower awning-style windows. The repair was done promptly and professionally]. Recently one window needed the blinds mechanism repaired. I received excellent, professional service from the employees doing the scheduling and from the technician making the house call. Good service should be acknowledged. BTW: I dealt directly with Pella and not a second-source provider.