Big Island Family Medicine, Inc

Jul 2023

Google Review:

Rating: ★★★★★

From the moment I walked into HMSA Center - Hilo, I felt at ease. It's one thing to run a tight ship, it's quite another to do so with warmth and a smile. The level of efficiency was something I'd like to commend - fast, precise, and yet they never made me feel rushed.

But it was Joy K., the representative who assisted me, that truly made my experience outstanding. She was a beacon of positivity, shining brightly in the realm of customer service. Her articulation and clarity in explaining complicated matters was greatly appreciated, she was the embodiment of helpfulness. It's safe to say, Joy indeed brings joy...read full review

Oct 2022

I and my Husband have had Dr. Salcedo as our family doctor for many years. She answers all of our questions with our concerns in mind . We have never had any problems making appointments.

Aug 2022

I consider myself lucky to have gotten in with Dr. Salcedo at Big Island Family Medicine. They have been accepting new adult patients for awhile and the staff is very friendly, and Dr. Salcedo is excellent: she always takes the time to listen to my concerns and allows me to work with her to manage my health issues.I have no idea why the reviews are so low for this clinic. I have never had trouble getting the staff on the phone despite what other people say here: I usually call around 9:00 am and it is rare not to immediately get reception and be able to get an appointment within a week or two.With all the terrible doctors in Hilo, I am very thankful for Dr. Salcedo, how knowledgable and competent she is, and all of her help.