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Big Island Healthcare

3.7 43 reviews
Overall rating
3.7
out of 5
43 reviews
5 star 65%
4 star 0%
3 star 3%
2 star 2%
1 star 30%

About Big Island Healthcare

Big Island Healthcare is a business known for its amazing staff and doctors, providing excellent and personalized care. The front desk staff, including Stephanie and Mia, are praised for their genuine, empathetic, and compassionate personalities, making appointments easy and comfortable. Dr. Trask-Batti and Dr. Mililani Trask-Batti are highly recommended for their exceptional attention to detail, thoughtful listening, and creative problem-solving skills. Pediatrician Michelle Franz is appreciated for her open-minded and personalized approach to children's growth and development. Many patients also highlight the quick response to messages and emails, which adds to the overall positive experience. One patient specifically praised Mia for her attentive and caring attitude, noting her as a great listener who goes above and beyond to assist. Overall, Big Island Healthcare is seen as a caring and dedicated place for healthcare services, with staff members who genuinely care about their patients' well-being.

5.0
BEWARE of Gesina Recto!!!! She is a TERRIBLE person! When she was still practicing in Laredo, Texas, my children had been a very regular patients of her for a 2-3 years and since at that time I had 4 children I was there very regularly, I'd have to take at least one of them at least once a month. This means that she would see us all the time, she knew they were happy and healthy, and for the most part she was nice, however, she would always pressure me to get my children vaccinated, and also to get the flu shots, I always refused. I think she secretly resented me for this, because as soon as she got a chance this EVIL WITCH tried to get her revenge.....One of my little boys had been pushed of a playground and I called and ambulance and police, my little boy only 1 years old at the time was taken to the hospital via ambulance. The doctor on staff that day neglected to do an arm X-ray, and told us he was fine. I did take him for a follow with her a couple of days later, and she didn't really look him over, she said that if the hospital say he was fine, than he was. About a month later my little baby feel of a chair, being that he was so tiny, and just barely walking his balance wasn't the best, and so he fell, he tried to catch himself with his hands/arms and he was crying terribly so I immediately took him to her, she looked at his arm and he said that she thought it was broken. Sent him for X-rays and by the next day she call Child Protection Services saying that X-rays showed that his arm has been broken and never treated! CPS did end up investigating everything and accusations were unfounded, because, by the GRACE OF GOD, there was a lot of documentation as to what really had happened, the timeline of the arm fracture and the original fall checked out as well as the hospital doctor not checking any of my baby's limbs for broken bones, as well as the police report....GOD really made sure that there was sufficient proof to protect my family. I don't know what the outcome would have been otherwise. She is evil and deserves to lose her license. I find it weird that she would leave Texas, I wonder if she ended up having problems here. Gesina Recto- I'm Rosa Flores, my child is Ezequiel, you know that this is a fact! Why'd you leave Laredo, you had your own clinic??? Very suspicious!
5.0
Could not be any happier. Gulnara Nadeau is amazing. Very knowledgeable and always allows you as much time as you need for your appointment. Quick response via email. Refreshing that there are people like Gulnara in today’s world who actually care about patient care.
5.0
I was very impressed with a specific individual by the name of Mia from the initial phone discussion to actually coming into the office to enroll and schedule an appointment as a new patient.
She is a great listener, informative, and went over the call of duty to Help/Assist another patient checking in.
It’s evident she genuinely cares about people and her job.
She does her job so well. My experience was Stellar because of Mia. She deserves to be spotlighted and recognized for it. Fantastic job Mia!
Thank You!
I look forward to my Future visit.
Angie Engle
Photos of Big Island Healthcare, 633 Ponahawai Street Ste 101,  Hilo
All 12 photos

Hours

Monday 8AM - 4:30PM
Tuesday 8AM - 4:30PM
Wednesday 8AM - 4:30PM
Thursday 8AM - 4:30PM
Friday 8AM - 4:30PM
Saturday Closed
Sunday Closed

Location

633 Ponahawai Street Ste 101, Hilo, HI 96720

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Big Island Healthcare · 633 Ponahawai Street Ste 101, Hilo, HI 96720

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