Fuse Hawaii Air Conditioning

Mar 2024

The crew from Fuse was excellent. Roman, Ilya and two others. whose names escape me, were very professional. Came when they said they would. In fact, they called and were actually able to start a day early. Lots of good communication. We had minisplits installed with two outside units and four inside units for a complete AC replacement and upgrade. Fuse worked with us to select the manufacturer and model that was best for us. Discovered a minor wiring issue a few days after the installation was complete. Two Fuse technicains came out the day after we called and resolved the probelm. Overall, we couldn't be happier with the work Fuse did for us.

Feb 2024

UPDATE: I was able to speak to the Project Manager, Roman who was very helpful and professional. He acknowledged my frustration with the experience and we were able to come to an agreeable solution. I offered to pay $150 total for the service but he just accepted the $99 diagnostic fee as the total cost for the project. I have modified my review to be 4 stars because I'm happy that they were able to fix our issue really quickly but I wish we could have avoided this miscommunication following the repair. I would consider using this company for future appliance needs but would be very cautious about confirming what services they planned to complete and getting cost estimates...read full review

Jan 2024

We hired them to look at our dryer that wasn't working and we had a couple of bumps getting it all figured out but i was so impressed with Roman and his professionalism and his willingness to get help us get everything worked out. We are happy with the customer service he provided.