Village Medical - Capstone offers comprehensive primary care with a focus on understanding patients' needs through a team of caring and professional providers. Patients appreciate the warm, cozy environment and the attentive staff, which help make visits comfortable and stress-free. The office staff is known for their helpfulness, politeness, and organization, creating a smooth check-in process. Providers like Dr. Bailey and Dr. Westley are praised for their thoroughness, kindness, and genuine concern, making patients feel cared for and at ease during their visits. The team works well together, ensuring that each patient receives attentive, efficient, and compassionate care. Patients highlight the high level of professionalism, the use of modern tools and technology, and the overall positive experience, including painless lab work and clear communication. Many describe their first visits as the best in years, emphasizing that the practice feels like finding a home for their primary care needs. Overall, Village Medical - Capstone is recognized for providing a complete, connected, and patient-centered approach to healthcare, making it a trusted choice for those seeking quality primary care.
As others have mentioned, the staff truly makes my annual visit to this office a pleasure. From the initial reception to the nurses to the phlebotomist - everyone seems to genuinely enjoy doing their job, and they treat patients as such.
Dr. Bailey is thorough, albeit a brief encounter for my physical and well-woman appointment. I generally book a morning appointment, and I have never had issues with long waits which is also a standout quality for a PCP.
Dr. Bailey, Decatur ofc. Winway
I love the staff and Dr. Bailey. The front desk people are friendly, and the customer service representative are friendly. But, the process of communicating with your doctor via a second party, i give zero stars.
To Dr.W.Bailey & Staff at Village Medical
Thank you for all that you do, an incredible group of talented people who work together to attain amazing results, the customer service that you all provide it's like no other.Thank you for always making me feel welcome and supported.
Kindly regard.
Shelia Fields
465 Winn Way Ste 100, Decatur, GA 30030
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