DRIMAXX is a local water mitigation company that has received mixed reviews from customers. While some customers praise their professionalism, knowledge, and excellent service, others have had negative experiences, such as damage to their property, delayed remediation, and difficulty in getting the company to address their concerns after the job was completed. The company has utilized infrared cameras and camera snakes to detect and pinpoint the source of water leaks, demonstrating their technical expertise. They have also been commended for their responsiveness, neatness, and efficiency in addressing water-related issues. However, some customers have reported that the company caused damage to their property, such as scratching a pantry door and a dining room floor, and unnecessarily taking a kitchen faucet and sink. Additionally, there have been instances of delayed remediation and issues with the company's communication and customer service after the job was completed. Despite these mixed reviews, the company has made efforts to address customer concerns and restore its reputation, including replacing some staff members. Overall, DRIMAXX appears to be a water mitigation company with a range of experiences, both positive and negative, among its customers.
American home shield sent an emergency plumbing company and Drimaxx to evaluate a leak stain in the living room celing, under my second floor bathroom. The plumbers suspected that the leak could be coming from the tub but could not confirm because they could not fully access the tub valve due to tiles encasing it. Drimaxx utilized infared camera to detect areas of moisture but it was still challenging to find the exact cause and suggested cutting into the ceiling to get more information. Although initially there was no obvious leaking pipe, Alex was able to use a camera snake and do additional water testing and pinpointed the leak to the tub grout. Alex was very thorough...read full review
Update*****
I was contacted by Drimaxx who negotiated a settlement for my damages. They appear to be taking the time to restore their reputation which I find commendable. The rep stated they have replaced some staff members. I am upgrading my review from one star to four based on their efforts to please a customer.
I contacted Drimaxx after mold issues arose in the kitchen. They were initially responsive although it took them two weeks to remediate the mold verses the original one week estimate. The crew caused damage to our kitchen in that they scratched the pantry door as well as our dining wood floor when dragging the refrigerator to the dining area....read full review
They were great and very friendly. I liked how professional they were and very knowledgeable about the job. Excellent service. I would use them again if needed.Services: Water removal