Family Air Conditioning and Heating, Inc. is a business known for its integrity, value, and customer-focused service. Customers have appreciated the competence and knowledge of their staff, feeling comfortable with them in their homes. The company has been noted for providing prompt and fairly priced services, particularly in AC installations and repairs. Their technicians are professional, arrive on time, and complete repairs at the quoted price. Customers have praised the friendly demeanor, speed, and professionalism of the company. Recent reviews highlight the excellent service provided by technicians like Riley and Josh, who are knowledgeable and responsive. Customers have noted how their systems run smoothly after maintenance and express satisfaction with the quality of work. Family Air Conditioning and Heating, Inc. has received high recommendations from its customers for their honest and reliable HVAC services and is recognized for its impressive operation from the owner on down.
I've been in Naples since 1993 and have used several HVAC companies. Some never got a call back because I knew that the tech got to pick the price he charged; others were mehhh, but stuff worked when they left, fine. BUT I somehow JUST discovered Family AC & Heating and will never call anyone else again. I have an older system; the motor died (attic edition) - they came within 24 hrs, took the time to get it covered under warranty; it was a specific motor they had to order, and it would take days, so they installed a temp motor that would cover the waiting period - no charge - for anything. A week later, they came with the new motor; I was charged only for that one motor's install - nothing else. A week later, the A/C wasn't working again - this time it was the handler outside. They came within 24 hours, discovered a wet frog had decided to perform an electrical conduit experiment on the capacitor, completely shorting it out... only charge? The part. They text a picture of the team member along with a lovely bio about them well before they come. The office team for scheduling? lovely. They are all extremely well-mannered (in a proud parent sort of way) and very well trained. They have ALL of my business now.
Dec 2025
4.0★★★★☆
Matt was very knowledgeable & methodically went thru the unit which may (or may not) have a leak & will be determined when Matt returns later this week or early next. Price for dye test seems high in my opinion.
Dec 2025
5.0★★★★★
I highly recommend Tony Carroll, a service technician at Family Air Conditioning and Heating. Tony provided an outstanding service experience. He demonstrated true expertise and professionalism by efficiently resolving my primary air conditioning issue at a very reasonable price. What truly set Tony apart was his willingness to go above and beyond: he tackled a separate, unrelated equipment issue and successfully fixed that as well. His dedication and comprehensive approach to service were truly impressive, and I am extremely pleased with the results.
