About Banfield Pet Hospital
Banfield Pet Hospital is a full-service veterinary clinic dedicated to the health and wellness of pets. It offers a range of services including physical exams, lab work, dental cleanings, X-rays, and surgery, while emphasizing preventive care through their Optimum Wellness Plan. Customers have shared positive experiences at the Banfield location in Jacksonville Collins, noting the compassionate care provided by the staff, particularly Dr. Rossi. One reviewer mentioned the convenience of the location, highlighting that it is easy to access without having to walk across the whole PETSMART. They also appreciated the better hours and flexibility with appointments. Another reviewer praised the responsiveness of the staff to special needs, describing how they assisted an elderly woman with her Emotional Support Dog. The staff ensured that they were escorted inside and placed in an exam room for safety, making the visit much easier. Dr. Rossi is recognized for his thoroughness, taking the time to explain everything until pet owners understand. The friendly and helpful front desk staff have also received compliments, contributing to a welcoming environment. Overall, Banfield Pet Hospital is celebrated for its attentive and knowledgeable staff, commitment to pet care, and the supportive atmosphere they create for pet owners, making them a highly recommended choice for pet care in the Jacksonville area.
The staff is incredibly friendly and helpful. Listening to any concerns and answering any questions! They love and care for my dog like I would do! They enjoy spoiling and loving on him.
Great place and while location is slightly out of the way, it's not problematic. Staff seem to genuinely care for animals and customers.
Love this place for my dogs. Keep in mind the staff is getting the brunt of people worried about their pets. People that come to the vet are usually high emotion and this is what the front desk deals with day in and day out. I commend them for their professionalism. The techs and doctors have been equally fantastic and caring. Give this place a chance and remember they are dealing with sick furbabies everyday and they are there to help.