Reviews for Magnolia Plumbing, Heating & Cooling
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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parking: lot licensed
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Water Heater Installation/Repair
Ratings
Google: 4.4/5
Tripadvisor: 4.5/5
BBB: A-
Magnolia Plumbing, Heating & Cooling
600 Gallatin St NE, Washington
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When my heat stopped working as the days turned cold, technicians from two other (highly-rated) companies evaluated my HVAC system and were unable to diagnose the problem. The Magnolia technician identified the problem right away and we discussed the pros and cons of replacing only one part or the entire unit, which was already getting old and would very soon need to be replaced anyway. I decided to replace the entire HVAC unit, and the technician was back the next day to take care of it. I couldn't be happier with the professionalism and knowledge of the technician and the efficiency of service I received.
I called for service for my heat pump and spoke with an engaged, personable rep who did some troubleshooting with me before offering a range of dates for a service call. I opted for a same-day call with a 3-hour window. Magnolia later called me during the window with an update on their tech’s ETA, which I appreciated. The tech, Fred M., later called me with a further update and some additional questions about my issues. When he arrived, Fred was very knowledgeable, efficient, and courteous, and he took the time to explain what he was encountering and doing as he worked. My issues were successfully addressed and I was very happy with Magnolia’s customer service and...read full review
On October 26 and 27th I had the pleasure of working with two of your Plumbers at a home in Washington DC. The first was a gentleman named Paris, who was on site to scope out the job and give me a proposal cost. Paris was extremely professional and courteous. He explained what was needed and did a great job acquiring the parts necessary for the next day's work. The following day a young female Plumber named Gabrielle Willis promptly showed up and did a tremendous job. The work had to be done in a difficult and confined space. Gabrielle was clean, organized and willing to demonstrate how the new leak sensing water shutoff functioned. I am grateful that I got the chance...read full review