JEMS Optical, LLC

JEMS Optical, LLC is a locally owned and operated business that proudly offers top-notch eye care services in DC. With more than 120 years of combined experience, the team of optometrists and staff strive to provide the best personalized eye care to each patient. They offer a wide range of vision services, including annual exams, contacts, eyewear repair, and prescription and non-prescription eyewear. The office environment is modern and clean, and customers often praise the friendly, professional staff and the caring approach of the optometrists, who take the time to thoroughly examine eyes and explain the results clearly. The practice is known for its excellent customer service, with staff like Margie being especially helpful and friendly. Patients appreciate the wide variety of reasonably priced frames and the ability to work with insurance. However, some customers have experienced wait times and inconsistencies in service, such as delays in opening and less helpful assistance in choosing lenses. There have been concerns about the process being on a tablet, which can be error-prone, and about receiving an itemized bill only after payment. Despite these issues, many find the overall experience positive, and the quality of glasses and care makes JEMS Optical, LLC a highly recommended choice for eye care in the area.