PetSmart Doggie Day Camp

Jan 2024

incredibly rude staff and managers. refuses service to customers for no actual reasons and then lie to your face about it. kicked me out after i caught the manager mid lie. go to the one in Norwalk. much better service.

Sep 2023

Employees are complete joke at this location. Two women that work here constantly talk down to me anytime I come in, last time one of them just straight refused to sell any fish to me because she claimed to not like my attitude?! So after being ganged up on by all three employees that were working there at the time was then forced to leave since they insisted on refusing to sell me any products simply due to me telling her I don't need a lecture on fish tanks and water every time I come in. I brought back dead fish ONCE within a two day period after purchasing it, and after bringing it back was told if if it happens again they won't be able to replace per their store...read full review

Sep 2023

I recently had my dog stay at the PetSmart hotel over the Labor Day weekend, and I have to express my deep disappointment with the experience. Upon picking up my dog, my boyfriend and I noticed that she had blood spots all over her legs, and upon further examination, it was evident that she had a piece of skin missing from her tail, resembling a bite wound. We immediately brought this to the attention of Alexis at the front desk. She attributed the injury to "happy tail" caused by excessive tail wagging. This explanation didn't sit right with us as our dog isn't a puppy and has never experienced this issue before. Moreover, there was a clear piece of her tail missing,...read full review