Eye Center Prospect

The Eye Center of Northern Colorado provides professional and friendly medical and optical eye care services to residents of Fort Collins, Loveland, Greeley, and the surrounding areas. They combine the expertise of optometrists, ophthalmologists, and certified opticians to ensure comfortable, clear, and healthy vision. The center has a dedicated group of eye care specialists, and customers have noted improvements in office protocols and customer service recently. However, some have mentioned long wait times, up to four months, to see an optometrist, which may be related to understaffing in the scheduling service. Patients have had positive experiences with doctors like Dr. Raines and Dr. Crews, who performed successful cataract and Vitrectomy surgeries. Reviewers have praised their vision improvements, noting that night driving has become easier and reading is enjoyable again. Despite the skilled medical professionals, there have been concerns regarding the office staff's knowledge and billing practices. Some customers reported attempts to overcharge for services, leading to frustration. While many appreciate the kindness and support from the front office staff, others have found inconsistencies in how their coverage is handled. Overall, the center is recognized for its excellent doctors and technicians, but addressing the customer service issues among some staff members could enhance the overall experience.