About Big O Tires
Reviews for Big O Tires
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Monday: 7:30AM - 6PM
Tuesday: 7:30AM - 6PM
Wednesday: 7:30AM - 6PM
Thursday: 7:30AM - 6PM
Friday: 7:30AM - 6PM
Saturday: 7:30AM - 6PM
Sunday: 9AM - 5PM
Big O Tires, The Team You Trust®, is a well-known auto service center in Firestone, CO, recognized for its legendary friendly service. They offer early, late, and weekend appointments, providing a wide range of services like free alignment checks, tire sales, oil changes, brakes, suspension, and A/C service. Customers can rely on honest, worry-free service from the team, who are committed to treating everyone with respect and care. This dedication is reflected in their impressive customer service, as seen when they assist regular customers and ensure they feel appreciated. With a focus on major tire brands like Michelin, BFGoodrich, and Goodyear, Big O Tires is the go-to destination for automotive needs. Customers have praised the professionalism, transparency, and genuine enjoyment the staff has for their work. Reviews highlight experiences of receiving free tire rotations for loyal customers and assistance in tire repairs where transparency is prioritized. Overall, Big O Tires stands out for its honest and reliable service, making it a preferred choice for many in the community.
My name is Bryan. On July 15th, 2026, I had my 2018 Ram 2500 Crew Cab alignment done at a private shop and picked my truck up and thought I would go get my 37/17/12.50 tires rotated and balanced at Discount Tire.
When I arrived at Discount Tire, I did the necessary check in and waited for about five minutes when I was contacted by one of their service writers stating they wouldn't be able to rotate and balance my tires, because one of the tires had a nail in it that was leaking air. So, I walked out to my truck with the service writer and I did observe a nail in my right rear tire. Where the nail went in and left enough room to plug or patch it. I was informed that they would not make the repair and would not rotate and balance my tires, and moving forward it was a liability on Discount Tire to do so and they would not do it unless I bought a new tire. I looked at the service writer like he was crazy and explained that there was more than enough room and meat on the tire to do a plug.
I bought the tires from a private vendor and did not have the roadside warranty on the tires. I left Discount Tire in disbelief.
I drove to the Big O tires located at 8100 Colorado Blvd., Firestone, Colorado.
Upon my arrival, I walked up to the door and saw that they were closing at 6:00 pm. Well, it was 6:00 pm, and I thought I was screwed, but I walked in anyway and was met by a young women named Jaye at the front counter. I explained my predicament and walked out to my truck with Jaye. I knew that this store was now technically closed, but I plead my case with Jaye and explained I needed help as this was my only transportation and my work truck. She gladly smiled and stated she could repair the tire that evening, even though they were closing!
Jaye had a fantastic attitude the entire time, and I could tell she had already had a long hard day and she was ready to go home, but she shined and did all the work herself by taking that big ass tire off the truck and then off the rim. She did a complete inside patch for me and then put the tire back on. This tire and rim combo is HEAVY!! I was so impressed with Jaye. Her attitude and work ethic were amazing!
I really want Jaye to get the accolades she deserves. What an incredible and strong women.
I will be a customer for life at Big O Tires simply because of Jaye's interaction and care. She is what every employer should strive to find in an employee.
On 07/16/2026, I followed up with Jaye's supervisor, Justin. I explained how awesome Jaye was. While speaking with Justin, I told him that I still needed my tires rotated and balanced. I asked Justin what it would cost me for a rotate and balance. He told me what the cost would be and then said: You know what, don't worry about it. Bring you truck in and we'll do it for free for you.' I was blown away!! Two days in a row I received above and beyond extraordinary customer service.
I took my truck that day and Justin and his team had me out in no time. I am five stars all the way for Jaye and Justin!!!
Justin was very knowledgeable and very friendly. It was a pleasure speaking to him. His store is my first choice for all my auto needs from here on out.
Thank you to both Jaye and Justin for helping me and taking care of me. You both rock and I look forward to knowing you both for years to come.
Came in with a blown tire, fully convinced we needed at least one new tire, and possibly even a full set. Miguel was very helpful in explaining different tire types and the sort of things they would check during their inspection. It turned out that the blown tire only had a pen-sized hole, which could be very easily patched. They did so and charged us nothing at all for the service! My daughter even got to sit and enjoy a free coffee from the waiting room. Miguel was very patient and so kind to have our tire patched for free. He could have easily take advantage of us to sell us a set of four tires we didn’t actually need, but he was honest and had us in and out...read full review
Justin was amazing I went in after work close to there closing time and they stayed open after hours to put new tires on my vehicle I was very happy and pleased thanks Justin and big O Tire.👍