About Crystal Air

Crystal Air is a reputable and reliable company that provides exceptional service. Their technicians, such as Sasha, are knowledgeable and honest. They offer prompt and efficient solutions to AC issues, going above and beyond to ensure customer satisfaction. With same-day appointments, on-time arrivals, and thorough explanations of the problem and solution, Crystal Air prioritizes customer needs. Their team, including Igor and Rosie, demonstrates integrity and dedication to their work. The company is committed to providing the best possible service, as evident in their ability to diagnose and resolve complex AC problems. Whether dealing with maintenance, repairs, or replacements, Crystal Air's professionals are dedicated to delivering excellent results.

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Reviews for Crystal Air

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Oct 2023
TLDR; Professional, excellent service. Highly Recommend.Received A+ AC service from Crystal Air. The technician was able to quickly diagnose and resolve the drain issue we were having with our AC system. He educated us to the cause and how to resolve it moving forward. Of all the AC work we've had to have done in the various homes we've lived in, this service was the best we've ever received. Thank you Crystal Air! Will look to you all for all our future needs here in the greater LA area!Service: A/C system maintenance
Sep 2022
These guys are the BEST!!!! Crystal Air was sent by AHS to look at my a/c when it died during a heatwave. Sasha arrived earlier than expected and showed me where my compressor had rusted out. It was unrepairable. They'd need to order me a new one. I practically begged for some freon to carry me over, and Sasha, while technically willing to allow me to "throw money to the wind" as he put it, openly discouraged me from making that choice. Someone with less integrity would have taken my money. AHS denied my claim because Sasha had mentioned "damage from sprinklers" on his report. Do you know why he did that? Because there was damage from sprinklers. He also mentioned that the system was over ten years old. Don't blame the AC company when AHS decides to focus on only one contributing factor. Sasha had taken the time to point out the damage to me and explained the difference in water damage caused from rain water vs sprinkler water. It's vast. He also walked me through the three stages of grief that go along with the loss of an air conditioner during a heatwave - denial, panic, and, ultimately, acceptance. The inspection happened on Wednesday. AHS denied me on Thursday, and...guess what? It's Friday. Sasha arrived earlier than expected and I have a new air conditioner. He explained, in detail, why I should demonstrate some self control and allow the temperature to go down gradually - I wanted to set the thermostat at 70 degrees immediately. I also appreciate Igor who gave me a reasonable quote and bent over backwards to get me taken care of as soon as possible. My individual circumstances were such that he COULD have delayed until the next week, but he didn't. He moved mountains as far as I am concerned. Rosie, in the office, turned the quote around instantly to get the ball rolling. Ignore any of the negative reviews about this company. Unless you're looking for a company who will submit a dishonest report on your behalf, I can't image why, on Earth, you'd go anywhere else. And ask for Sasha. You're welcome. Thank you for coming to my TED Talk.
Oct 2020
This place has been solid for me a number of times. Their technician Sasha is very skilled, has diagnosed problems other companies couldn't fix, and did a different company said could only be fixed if I replaced the entire system for 15k! Sasha fixed that problem for 365 bucks. I see they have a few bad reviews, I don't know... I've always found them to be on top of it. I know Sasha is for sure dependable, honest, trustworthy and has helped me a number of times.