About AT Chiropractic Inc
Reviews for AT Chiropractic Inc
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by appointment only accepts credit cards street parking free wi-fi accepts insurance bike parking
AT Chiropractic Inc. is a business known for its friendly and welcoming staff. The chiropractor has a great sense of humor, making the experience comfortable and enjoyable. The office is well-maintained and clean, with validated parking available. The dermatologist, Dr. Melissa, is highly recommended for her thorough exams and informative approach. She is praised for her attentiveness, especially in cases of melanoma, and for providing beneficial treatment recommendations. Patients have had positive experiences with mole checks, cauterization of skin imperfections, and post-treatment care. The business is commended for its efficient appointment scheduling and check-out process.
I was seen by Dr Kwan and she prescribed a medication that wasn't covered. Now almost a month later they're still "working" on an authorization. The insurance said they never received any authorization request from the doctor's office. Horrible service and they don't return any calls. I've a follow-up appointment but what's to follow-up if i can't even start on the medication? Also, this office tends to overbook appointments so when the doctor comes in she's in a rush to get out that she talks so fast that it's hard to get a word in and there's an assistant in the room the whole time so it feels awkward.
Sorry to say I will never return to this office. I have been a patient here for years and I really enjoyed seeing Rachel Lau, she's the best. The problem is they do some really "creative in house billing" and their billing team can't explain what I'm getting billed for. I spoke to multiple people on multiple occasions and you just get the run around from person to person. They billed thousands of dollars to my PPO insurance for having 3 small moles shaved off, I didn't even need a bandaid. It's outrageous and super disappointing.
The physician assistant I had was friendly and nice, although she failed to spot a spot that later turned out to be a pre-cancer. My gripe is with the billing dept./admin. I received a bill 11 MONTHS after my last appointment. The bill did not clearly explain what the charge was for. I called the billing office four times and not once did anyone pick up. I finally paid the bill but won't be returning to this office.