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Nordstrom

4.0 106 reviews
Department Store, Women's Clothing, Cosmetics & Beauty Supply
Overall rating
4.0
out of 5
106 reviews
5 star 56%
4 star 15%
3 star 6%
2 star 8%
1 star 15%

About Nordstrom

Nordstrom is a business that prioritizes health and safety during the holiday season, offering services like in-store pickup, Curbside Pickup, and free gift-wrapping. The second-level customer service team is known for their exceptional patience, helpfulness, and individualized attention to customers. They work efficiently and respectfully, creating a warm and personal shopping experience.

The nearby restaurant, Bazille, offers a comfortable dining experience with pleasant seating and a manageable noise level. Customers have praised the friendly and attentive service, particularly highlighting the helpfulness of staff members. The food is generally well-received, although there have been some minor issues with specific dishes, such as the creme brulee having runny custard and a mix-up with dessert orders. Nonetheless, the restaurant features a nice selection of meals, including wild salmon, which is harder to find at other places.

Customers have shared positive experiences at this Nordstrom location, mentioning the exceptional service provided by staff members, such as Erika in the fragrance department and Sandy V. upstairs by the Nike/active wear section. While some customers have expressed concerns about the declining quality of the business, the overall experience remains recommended, especially for special occasions.

Aug 2026
4.0
I cannot say enough about having had Lisa's amazing help as the women's stylist here. Five stars. Nordstrom is lucky to have her. And i am blessed to have found her. : ) Highly recommend!
May 2026
5.0
Nikki at Oaks mall Nordstrom was absolutely amazing! I bought Dior makeup and a Parfums de Marly cologne for my husband’s birthday, and she helped me pick the perfect gifts. She was so kind, patient, knowledgeable, and made the whole experience feel luxurious and stress-free. Her recommendations were spot on and you can tell she genuinely cares about her customers. Thank you, Nikki for making shopping so enjoyable — I’ll definitely be coming back to shop with you again!
May 2026
5.0
I had a wonderful shopping experience recently thanks to the help of Caroline Ferrone. She was an exceptional sales person, who helped me find the perfect Mother's Day gift for my mom. Caroline was very attentive without being pushy, and took the time to really understand what I was looking for. She guided me to a beautiful necklace that felt just right for my mom. I truly appreciated her professionalism and help and will definitely return because of this experience.
Photos of Nordstrom, 346 West Hillcrest Drive,  Thousand Oaks
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Hours

Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 8PM
Sunday 11AM - 7PM

Good to know

  • in-store shopping
  • curbside pickup
  • delivery
  • accepts credit cards
  • garage parking
  • bike parking

Location

346 West Hillcrest Drive, Thousand Oaks, CA 91360

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Nordstrom · 346 West Hillcrest Drive, Thousand Oaks, CA 91360

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