Nordstrom

$$ • Department Store, Women's Clothing, Cosmetics & Beauty Supply

346 W Hillcrest Dr, Thousand Oaks, CA 91360

About Nordstrom

Nordstrom is a business that prioritizes health and safety during the holiday season, offering services like in-store pickup, Curbside Pickup, and free gift-wrapping. The second-level customer service team is known for their exceptional patience, helpfulness, and individualized attention to customers. They work efficiently and respectfully, creating a warm and personal shopping experience. The nearby restaurant, Bazille, offers a comfortable dining experience with pleasant seating and a manageable noise level. Customers have praised the friendly and attentive service, particularly highlighting the helpfulness of staff members. The food is generally well-received, although there have been some minor issues with specific dishes, such as the creme brulee having runny custard and a mix-up with dessert orders. Nonetheless, the restaurant features a nice selection of meals, including wild salmon, which is harder to find at other places. Customers have shared positive experiences at this Nordstrom location, mentioning the exceptional service provided by staff members, such as Erika in the fragrance department and Sandy V. upstairs by the Nike/active wear section. While some customers have expressed concerns about the declining quality of the business, the overall experience remains recommended, especially for special occasions.

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Reviews for Nordstrom

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  • Aug 2025

    Erika in the fragrance department at this Nordstroms is the best! If you need help finding the perfect scent or new scents or something for your significant other ask and see if she is working. I’ve luckily gone in when she’s there and she’s helped me on several occasions and provides exceptional customer service and such a great shopping experience.

  • Aug 2025

    Always have a great experience at the Nordstrom at the Oaks. Every customer service associate is always so friendly ,, especially Sandy V. upstairs by the Nike / active wear. Love her!
    Lots of friendly faces and lots of comfortable clothes. Highly suggest the women’s department for Nike and Rag & bone and Vince. Usually a fun sale too! Always will recommend the Nordstrom Oaks!

  • Jun 2025

    It’s a pretty standard Nordstrom overall, but the shoe and handbag selection really stands out—lots of great options to browse. Customer service can be hit or miss depending on who helps you; sometimes you’ll get someone amazing, other times not so much, so it’s a bit of a gamble. If you have time, definitely swing by the sales rack—you might score a great deal on something stylish!

Hours

Monday: 10AM - 8PM
Tuesday: 10AM - 8PM
Wednesday: 10AM - 8PM
Thursday: 10AM - 8PM
Friday: 10AM - 8PM
Saturday: 10AM - 8PM
Sunday: 11AM - 7PM

Tips

in-store shopping curbside pickup delivery accepts credit cards garage parking bike parking

Location

346 W Hillcrest Dr, Thousand Oaks

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